Message 2: Request for new feature
from will@greennet.net (Will LaSala)
Message 3: Re: Access Problem
from "Dale E. Reed Jr." <daler@iea-software.com>
Message 4: CR 6.0 report problems
from "Richard Sensale" <richards@visitus.net>
Message 5: Radius Problems
from "Robert H. Clugston" <robert@csnsys.com>
Message 6: RE: Radius Problems
from "Robert H. Clugston" <robert@csnsys.com>
Message 7: Serious Problem
from "Robert H. Clugston" <robert@csnsys.com>
Message 8: RE: Serious Problem
from "Robert H. Clugston" <robert@csnsys.com>
Message 9: Re: Serious Problem
from "mail.visitus.net" <wolfen@visitus.net>
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.
| Message 1 |
'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'
Subject: Access Problem
From: "Rafael Gomez" <rgomez@c-com.net>
Date: Fri, 22 May 1998 09:15:25 -0400
Hi all
I'm having some problems with the users access via Emerald. When an user
intent connect to our system before 7:00 PM, the Emerald software
authenticates the user with no problem, but after that hour (> 7 PM) there
are some users that can't get connected via Emerald. I don't know whats the
problem or if Emerald have some time restrictions. I was searching is the
users paameters and I didn't find anything about it.
Can you guys help me with this?
Thanks in advance.
Rafael Gomez
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.
| Message 2 |
'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'
Subject: Request for new feature
From: will@greennet.net (Will LaSala)
Date: Fri, 22 May 1998 11:22:01 -0400
Hi Dale,
I had a request from one of my tech support guys for a new feature in
Emerald.
They were wondering if it would be possible to add something that pops up
when
you open an expired or in active account that states exactly that.
Something like an "OK" dialog box that says "Sub Account Username" is
expired.
or "Sub Account Username" is inactive.
And an option that allows this feature to be turned on or off.
Thanks
Will ,,,=^. .^=,,,
Webmaster
GreenNet® ========================================
"Link Locally ~ Surf Globally©" http://www.greennet.net
Come Play On The Best Quake Server in the Northeast
Serving Eastern Massachusetts and Southern New Hampshire
TEL: 978-363-8898 FAX: 978-363-1225 email:will@greennet.net
===============================================
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.
| Message 3 |
'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'
Subject: Re: Access Problem
From: "Dale E. Reed Jr." <daler@iea-software.com>
Date: Fri, 22 May 1998 10:33:58 -0700
Rafael Gomez wrote:
>
> I'm having some problems with the users access via Emerald. When an user
> intent connect to our system before 7:00 PM, the Emerald software
> authenticates the user with no problem, but after that hour (> 7 PM) there
> are some users that can't get connected via Emerald. I don't know whats the
> problem or if Emerald have some time restrictions. I was searching is the
> users paameters and I didn't find anything about it.
>
> Can you guys help me with this?
Do you have Server Access enabled in RadiusNT? By default no
Server Access is defined and it is not enabled. That is the only
thing that could be causing a timed rejection.
-- Dale E. Reed Jr. (daler@iea-software.com)_________________________________________________________________ IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs Internet Solutions for Today | http://www.iea-software.com
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 4 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: CR 6.0 report problemsFrom: "Richard Sensale" <richards@visitus.net>Date: Fri, 22 May 1998 13:44:34 -0700
HiI am trying to modify the simple account.rpt file that comes with Emerald todisplay only those users which get their billing by Email, with a seperateversion of the report for those with postal billing. I am using thefollowing SQL query qhich is all rights shoudl work, btu it tends to reportback all users with send bill checked.SELECT MasterAccounts."CustomerID", MasterAccounts."ReferredBy",MasterAccounts."FirstName", MasterAccounts."LastName",MasterAccounts."Company", MasterAccounts."Address1",MasterAccounts."Address2", MasterAccounts."City", MasterAccounts."State",MasterAccounts."Zip", MasterAccounts."PhoneHome",MasterAccounts."PhoneWork", MasterAccounts."PhoneFax",MasterAccounts."SalesPerson", MasterAccounts."CreateDate",MasterAccounts."StartDate", MasterAccounts."maExpireDate",MasterAccounts."Extension", MasterAccounts."PayPeriod",MasterAccounts."PayMethod", MasterAccounts."PayInfo",MasterAccounts."PaidThru", MasterAccounts."LastReceived",MasterAccounts."PONumber", MasterAccounts."CreditCardNumber",MasterAccounts."CreditCardExpire", MasterAccounts."LastModifyDate",MasterAccounts."LastModifyUser", MasterAccounts."SendMethod", SubAccounts."AccountID", SubAccounts."Login", SubAccounts."Shell",SubAccounts."FirstName", SubAccounts."LastName", SubAccounts."PhoneHome",SubAccounts."PhoneWork", SubAccounts."AccountType", SubAccounts."DiffCost",SubAccounts."Cost", SubAccounts."Discount", SubAccounts."Description",SubAccounts."Password", SubAccounts."MaidenName", SubAccounts."SystemType",SubAccounts."ModemSpeed", SubAccounts."NetSoftware", SubAccounts."SignDate",SubAccounts."saExpireDate", SubAccounts."Extension", AccountTypes."Cost"FROM { oj ("Emerald"."dbo"."MasterAccounts" MasterAccounts INNER JOIN"Emerald"."dbo"."SubAccounts" SubAccounts ON MasterAccounts."CustomerID" = SubAccounts."CustomerID") INNER JOIN "Emerald"."dbo"."AccountTypes" AccountTypes ON SubAccounts."AccountType" = AccountTypes."AccountType"}WHERE MasterAccounts."SendMethod" = 1ORDER BY MasterAccounts."CustomerID" ASC, SubAccounts."AccountID" ASCAny help appreciated. I figure someone out there has had to modify this oneat some point.
Richard SensaleNetwork AdministratorVisitUs Internet, Inc.5468 Schaefer RoadDearborn, MI 48126 USA(313) 945-5588(313) 945-0202 faxhttp://www.visitus.netrichards@visitus.net
Richard SensaleNetwork AdministratorVisitUs Internet, Inc.5468 Schaefer RoadDearborn, MI 48126 USA(313) 945-5588(313) 945-0202 faxhttp://www.visitus.netrichards@visitus.net
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 5 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Radius ProblemsFrom: "Robert H. Clugston" <robert@csnsys.com>Date: Fri, 22 May 1998 11:19:22 -0700
List, When I put in a session - timeout my users can stay connected for more than5 mins. They are disconnected because of an "idle-timeout". I have thefollowing defaults setup:
User-Service = Framed-user Framed-protocol = PPP Idle-timeout = 1800 Session-timeout = 43200
Are these in the correct order? Why would this cause a problem?
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 6 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: RE: Radius ProblemsFrom: "Robert H. Clugston" <robert@csnsys.com>Date: Fri, 22 May 1998 11:26:07 -0700
List, This problem is related to something else.
-----Original Message-----From: emerald-request@iea-software.com[mailto:emerald-request@iea-software.com] On Behalf Of Robert H. ClugstonSent: Friday, May 22, 1998 11:19 AMTo: Emerald Mailing ListSubject: Radius Problems
List, When I put in a session - timeout my users can stay connected for more than5 mins. They are disconnected because of an "idle-timeout". I have thefollowing defaults setup:
User-Service = Framed-user Framed-protocol = PPP Idle-timeout = 1800 Session-timeout = 43200
Are these in the correct order? Why would this cause a problem?
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 7 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Serious ProblemFrom: "Robert H. Clugston" <robert@csnsys.com>Date: Fri, 22 May 1998 16:54:59 -0700
List, I think I sent a message about this problem this morning. The majority ofmy users can't connect for more than 5 mins. They are disconnecting becauseof idle-timeouts. This started happening last night at 6:00 with no changesto Emerald.
I also noticed that my database is full. I have 300 users in a 120mBdatabase and its full.
I have had Lucent tech support check out my PM3 and I'm having Pacific Belllook at the PRI lines.
Looks like the problem is in Emerald. It looks like its telling the userthere idle timeout is under 10 mins. I'm running radius at the command linewith the -x15 option. Idle-timeout 1800 is being sent to the users. Anyideas? I'm loosing hair by the hand full ; )
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 8 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: RE: Serious ProblemFrom: "Robert H. Clugston" <robert@csnsys.com>Date: Fri, 22 May 1998 17:03:20 -0700
I found out why my database was so full. When I ran call consolidation fromemerald it didn't do it. I had to run it by hand. I'm running 2.2.38.
-----Original Message-----From: emerald-request@iea-software.com[mailto:emerald-request@iea-software.com] On Behalf Of Robert H. ClugstonSent: Friday, May 22, 1998 4:55 PMTo: Emerald Mailing ListSubject: Serious Problem
List, I think I sent a message about this problem this morning. The majority ofmy users can't connect for more than 5 mins. They are disconnecting becauseof idle-timeouts. This started happening last night at 6:00 with no changesto Emerald.
I also noticed that my database is full. I have 300 users in a 120mBdatabase and its full.
I have had Lucent tech support check out my PM3 and I'm having Pacific Belllook at the PRI lines.
Looks like the problem is in Emerald. It looks like its telling the userthere idle timeout is under 10 mins. I'm running radius at the command linewith the -x15 option. Idle-timeout 1800 is being sent to the users. Anyideas? I'm loosing hair by the hand full ; )
..------ ------ ------ ------ ------ ------ ------ ------ ------ ------.| Message 9 |'------ ------ ------ ------ ------ ------ ------ ------ ------ ------'Subject: Re: Serious ProblemFrom: "mail.visitus.net" <wolfen@visitus.net>Date: Fri, 22 May 1998 20:20:53 -0400
I have a suggestion to see if the problem lies in emerald or ODBC or Radius,Have you tried running Radius / Emerald in text mode for a few hours with anexported users file instead of ODBC?-----Original Message-----From: Robert H. Clugston <robert@csnsys.com>To: emerald@iea-software.com <emerald@iea-software.com>Date: Friday, May 22, 1998 2:56 PMSubject: RE: Serious Problem
>I found out why my database was so full. When I ran call consolidation from>emerald it didn't do it. I had to run it by hand. I'm running 2.2.38.>>-----Original Message----->From: emerald-request@iea-software.com>[mailto:emerald-request@iea-software.com] On Behalf Of Robert H. Clugston>Sent: Friday, May 22, 1998 4:55 PM>To: Emerald Mailing List>Subject: Serious Problem>>List,> I think I sent a message about this problem this morning. The majority of>my users can't connect for more than 5 mins. They are disconnecting because>of idle-timeouts. This started happening last night at 6:00 with no changes>to Emerald.>> I also noticed that my database is full. I have 300 users in a 120mB>database and its full.>> I have had Lucent tech support check out my PM3 and I'm having PacificBell>look at the PRI lines.>> Looks like the problem is in Emerald. It looks like its telling the user>there idle timeout is under 10 mins. I'm running radius at the command line>with the -x15 option. Idle-timeout 1800 is being sent to the users. Any>ideas? I'm loosing hair by the hand full ; )>