Jeff
On Tuesday, February 17, 1998 4:30 AM, Jeff Woods [SMTP:jeff@delta.com] wrote:
> Welcome to HELL. It's called the "no balance forward" lack-of-feature.
> If the PRIOR bill has not been PAID when you do the NEXT billing RUN, then
> the invoice won't generate. If there is an open (unpaid) invoice, then
> NOTHING you do will create a valid invoice for the NEXT term that, when
> paid, will properly update their expiry date. The ONLY solution is to get
> payment for TWO months (this time), pay the one invoice, then invoice next
> term and pay it at once. Once you PAY (or VOID) the existing open invoice
> for that customer (use the invoices tab, select "Show unpaid invoices
> only", and search for the customer), then you'll be able to create ONE
> (exactly ONE) new invoice for that customer, and no more (until THAT one is
> paid).
>
> You'll also have to use SQL queries to watch expiry dates, and you'll
> frequently have to go through EACH record ONE BY ONE to ensure that
> everyone got billed.
>
> Emerald 2.5 is supposed to have balance forward billing. I can't wait.
>
> (Sarcasm mode on)
>
> It is due to be released in October 1997 at least report.
>
> (Sarcasm mode off)
>
> Seriously, Dale is apparently concentrating on RADIUS-NT 2.5 at this time,
> and we have no estimated release date for Emerald 2.5 at this time. In
> Dale's own words...
>
> "Management won't let me say ANYTHING about it anymore. ;-("
>
> At 07:52 PM 2/16/98 -0600, you wrote:
>
> >Emerald 2.2.38
> >
> >This problem just reared it's ugly little head.
> >
> >We have about 10 out of 1000 customers that we cannot do an "Invoice Next
> >Term". Emerald also did "NOT" create an invoice for these customers at the
> >begining of the month.
> >
> >Now "OF COURSE" these customers are calling & complaining that they didn't
> >get a bill - "Why are we cut off".
> >
> >We run a nightly checkdb in SQL Tasks. And I ran Dale's checkdb script
> >Saturday.
> >
> >We can still NOT do an invoice next term, it says "NO Invoices To Create".
> >Paid thru, Expire, etc are all set to 2/15/98. We should be able to do this.
> >
> >In the past when we got one of these, we had to delete the account &
> >re-create them.
> >
> >HELP
> >JOhn :}
> >
> >
> >John C. Lange, Sr. PALACE dot NET, INC.
> >microjl@palacenet.net MICRO-TECH Computers, Inc.
> >608.742.1601 & 6980 2800 New Pinery Road
> >http://www.palacenet.net/ Portage, WI 53901
> >Visit our online store @ http://www.microt.com/
> >Authorized iPSwitch WebVar @ http://www.microt.com/iPSwitch/index.html
> >
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> >
> >
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