This is not the way Emerald works in my environment. In that scenario, on
the March 24th billing run he WOULD get generated (we do it all the time).
With incremental billing it does any active account up to the day you enter,
from the 1st of the month (ie, it doesn't generate for 3/24 - 4/24, but
instead 4/1 - 4/24). So you should always include the last day of the
current month in your billing cycle. On Monday, Mar 24, when you create
invoices, create for Mar 31, then without printing, create for Apr 24. Then
print and all your invoices will come out, including Joe User. It only takes
about 2 extra minutes.
Actually, to give a better idea of what we do, and this may not work for
you, here's our scenario. We take payments every day. I post the payments to
Emerald daily. Every morning I generate "Welcome Letters" for everyone who
signed up the day before. As part of that process I also generate invoices
for the last day of the month. Since we bill invoices a month in advance, as
you do, this only generates a handful of invoices (stragglers, people who
paid late and therefore got "missed" in the normal invoice run). Invariably
those stragglers had their payment posted the day before, and their new bill
goes out the following day, giving them as much lead time as possible to pay
again.
Pat Augustine
Interlink America