Re: We are down

John Lange ( )
Tue, 13 Jan 1998 13:07:40 -0600


To get you up and running in text mode, use your Emerald key in the radius
admin, and set it to text mode ONLY.

The admin will complain about the Emerald key, but it WILL work.

JOhn :}

At 01:38 PM 1/13/98 -0500, you wrote:
>On several occasions we have seen references to a version 2.29 or
>something like that. Dale had said that it can be used without support,
>as is, since it is a beta. After another failed attempt to run calls
>consolidation last nightv we are ready to try it.
>1. What do we need to do to get it?
>2. Are there any good souls out there that can share their experiences
>with it. Down side, problems. My understanding is that this version had
>fixed call consolidation problems and added the integration with
>Post.Office version 3. This would be very useful feature to us. Again,
>what are the known problems that people are willing to share with me.
>Here is what happened last night. Calls consolidatioon started at 11:00
>pm. After all night long when I came in this morning it wasn't complete.
>The NT event log said that dbase log segment ran out of space, even that
>we had 65MB free of log space available when we started. After
>rebooting the computer, Emerald was rebulding itself for about 3 hours.
>Since then there is no available space on a database segment or a log
>segment. I tried to expand both segments, no luck.
>We are efectively down since the autentication via text mode doesn't
>work. Our Radius will load only 100 users in that mode. In ODBC mode it
>reads the licence information from Emerald Administrator. We have curent
>backup and we have not so curent duplicated Emerald database on a backup
>server. Can you help us to solve this problem, please. We are willing to
>pay hourly fee for the call,
>Thank you in advance.
>Attachment Converted: "c:\program files\eudora\attach\vcard8.vcf"

John C. Lange, Sr. PALACE dot NET, INC. MICRO-TECH Computers, Inc.
608.742.1601 & 6980 2800 New Pinery Road Portage, WI 53901
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