Then set the default extend to 30 days, and they will be able to stay on.
JOhn :}
At 07:41 AM 1/10/98 +1100, you wrote:
>I agree, it is a competitive world out there, some tolerance is required
>please add my vote to that as well.
>-----Original Message-----
>From: Luc Richard <lrichard@slcnet.net>
>To: 'emerald@emerald.iea.com' <emerald@emerald.iea.com>
>Date: Saturday, 10 January 1998 15:41
>Subject: FW: Customers Behind on Payment
>
>
>>Wow, less customer oriented than the phone company... now THAT's an
>>accomplishment! ;)
>>
>>If a customer wants to skip a payment and double-up the next month, then we
>>don't have a problem with that (except that this is difficult with
>>Emerald). We don't call a customer a "deadbeat" until he/she has to be
>>turned over to collections. This is such a small percentage that it is a
>>non-issue... part of the cost of being a customer focused business.
>>
>>I'd like to see a change in Emerald in the future... just my vote :)
>>
>>-----Original Message-----
>>From: John Lange [SMTP:radadmin@palacenet.net]
>>Sent: Thursday, January 08, 1998 4:07 PM
>>To: emerald@emerald.iea.com
>>Subject: RE: Customers Behind on Payment
>>
>>HI
>>
>>We have been doing it for the last year, since first installing Emerald,
>>and yes we do get some complaints, but you should see the line at the door
>>when they get cut off. We make it VERY clear on the invoices, that if the
>>bill is not paid by 12:00 Noon on the 15th the their service will be
>>discontinued. If you want to, you can extend their date for a few days, to
>>allow for stragglers.
>>
>>We are "NOT" the phone company, electric company, or any other company that
>>carries deadbeats for ever. We provide a service, and expect to get paid
>>for it.
>>
>>We are glad that Emerald does this for us. It is one of the few reasons
>>that we like Emerald. (Sorry again Dale) If we could just get Emerald to
>>Account for the money better (No not General Ledger) and more ACCURATE
>>financial reports, We would be satisfied.
>>
>>JOhn :}
>>
>>At 02:59 PM 1/8/98 -0800, you wrote:
>>>Dear John,
>>> Imagine if the phone company did this to you. You late one month so no
>>service.
>>>
>>>-----Original Message-----
>>>From: John Lange [SMTP:radadmin@palacenet.net]
>>>Sent: Thursday, January 08, 1998 2:47 PM
>>>To: emerald@emerald.iea.com
>>>Subject: Re: Customers Behind on Payment
>>>
>>>HI
>>>
>>>The thought behind this is that when a customer doesn't pay, they don't
>>>play. Emerald will cut off access for expired accounts, so untill they
>>are
>>>extended they are not really using the service, so they are not billed
>>again.
>>>
>>>JOhn :}
>>>
>>>At 02:36 PM 1/8/98 -0800, you wrote:
>>>>Dear List,
>>>> What exactly happens when a customer gets behind on a payment? Will the
>>>customer receive any statement in the month(s) following? Will the charges
>>>compound? Will the charges show on the next statement (if there is one?)
>>>> I remember reading a thread that the customer will never receive another
>>>bill showing that they are late or that they now own twice as much. Are
>>>there any plans to correct this in a later version?
>>>>
>>>>
>>>> ----------------------------------------------------------
>>>> Emerald Mailing List listserver@emerald.iea.com
>>>>
>>>>
>>>>
>>>
>>>John C. Lange, Sr. PALACE dot NET, INC.
>>>microjl@palacenet.net MICRO-TECH Computers, Inc.
>>>608.742.1601 & 6980 2800 New Pinery Road
>>>http://www.palacenet.net/ Portage, WI 53901
>>>Visit our online store @ http://www.microt.com/
>>>Authorized iPSwitch WebVar @ http://www.microt.com/iPSwitch/index.html
>>>
>>> --- __o
>>> --- _-\<,_ Fastest Service in Town
>>> --- (_)/ (_)
>>>
>>>
>>> ----------------------------------------------------------
>>> Emerald Mailing List listserver@emerald.iea.com
>>>
>>>Attachment Converted: "c:\program files\eudora\attach\RE Customers Behind
>>on Payment"
>>>
>>
>>John C. Lange, Sr. PALACE dot NET, INC.
>>microjl@palacenet.net MICRO-TECH Computers, Inc.
>>608.742.1601 & 6980 2800 New Pinery Road
>>http://www.palacenet.net/ Portage, WI 53901
>>Visit our online store @ http://www.microt.com/
>>Authorized iPSwitch WebVar @ http://www.microt.com/iPSwitch/index.html
>>
>> --- __o
>> --- _-\<,_ Fastest Service in Town
>> --- (_)/ (_)
>>
>>
>> ----------------------------------------------------------
>> Emerald Mailing List listserver@emerald.iea.com
>>
>> ----------------------------------------------------------
>> Emerald Mailing List listserver@emerald.iea.com
>>
>>
>
>
>
> ----------------------------------------------------------
> Emerald Mailing List listserver@emerald.iea.com
>
>
>
John C. Lange, Sr. PALACE dot NET, INC.
microjl@palacenet.net MICRO-TECH Computers, Inc.
608.742.1601 & 6980 2800 New Pinery Road
http://www.palacenet.net/ Portage, WI 53901
Visit our online store @ http://www.microt.com/
Authorized iPSwitch WebVar @ http://www.microt.com/iPSwitch/index.html
--- __o
--- _-\<,_ Fastest Service in Town
--- (_)/ (_)