>Wow, less customer oriented than the phone company... now THAT's an
>accomplishment! ;)
>
>If a customer wants to skip a payment and double-up the next month, then we
>don't have a problem with that (except that this is difficult with
>Emerald). We don't call a customer a "deadbeat" until he/she has to be
>turned over to collections. This is such a small percentage that it is a
>non-issue... part of the cost of being a customer focused business.
>
>I'd like to see a change in Emerald in the future... just my vote :)
>
>-----Original Message-----
>From: John Lange [SMTP:radadmin@palacenet.net]
>Sent: Thursday, January 08, 1998 4:07 PM
>To: emerald@emerald.iea.com
>Subject: RE: Customers Behind on Payment
>
>HI
>
>We have been doing it for the last year, since first installing Emerald,
>and yes we do get some complaints, but you should see the line at the door
>when they get cut off. We make it VERY clear on the invoices, that if the
>bill is not paid by 12:00 Noon on the 15th the their service will be
>discontinued. If you want to, you can extend their date for a few days, to
>allow for stragglers.
>
>We are "NOT" the phone company, electric company, or any other company that
>carries deadbeats for ever. We provide a service, and expect to get paid
>for it.
>
>We are glad that Emerald does this for us. It is one of the few reasons
>that we like Emerald. (Sorry again Dale) If we could just get Emerald to
>Account for the money better (No not General Ledger) and more ACCURATE
>financial reports, We would be satisfied.
>
>JOhn :}
>
>At 02:59 PM 1/8/98 -0800, you wrote:
>>Dear John,
>> Imagine if the phone company did this to you. You late one month so no
>service.
>>
>>-----Original Message-----
>>From: John Lange [SMTP:radadmin@palacenet.net]
>>Sent: Thursday, January 08, 1998 2:47 PM
>>To: emerald@emerald.iea.com
>>Subject: Re: Customers Behind on Payment
>>
>>HI
>>
>>The thought behind this is that when a customer doesn't pay, they don't
>>play. Emerald will cut off access for expired accounts, so untill they
>are
>>extended they are not really using the service, so they are not billed
>again.
>>
>>JOhn :}
>>
>>At 02:36 PM 1/8/98 -0800, you wrote:
>>>Dear List,
>>> What exactly happens when a customer gets behind on a payment? Will the
>>customer receive any statement in the month(s) following? Will the charges
>>compound? Will the charges show on the next statement (if there is one?)
>>> I remember reading a thread that the customer will never receive another
>>bill showing that they are late or that they now own twice as much. Are
>>there any plans to correct this in a later version?
>>>
>>>
>>> ----------------------------------------------------------
>>> Emerald Mailing List listserver@emerald.iea.com
>>>
>>>
>>>
>>
>>John C. Lange, Sr. PALACE dot NET, INC.
>>microjl@palacenet.net MICRO-TECH Computers, Inc.
>>608.742.1601 & 6980 2800 New Pinery Road
>>http://www.palacenet.net/ Portage, WI 53901
>>Visit our online store @ http://www.microt.com/
>>Authorized iPSwitch WebVar @ http://www.microt.com/iPSwitch/index.html
>>
>> --- __o
>> --- _-\<,_ Fastest Service in Town
>> --- (_)/ (_)
>>
>>
>> ----------------------------------------------------------
>> Emerald Mailing List listserver@emerald.iea.com
>>
>>Attachment Converted: "c:\program files\eudora\attach\RE Customers Behind
>on Payment"
>>
>
>John C. Lange, Sr. PALACE dot NET, INC.
>microjl@palacenet.net MICRO-TECH Computers, Inc.
>608.742.1601 & 6980 2800 New Pinery Road
>http://www.palacenet.net/ Portage, WI 53901
>Visit our online store @ http://www.microt.com/
>Authorized iPSwitch WebVar @ http://www.microt.com/iPSwitch/index.html
>
> --- __o
> --- _-\<,_ Fastest Service in Town
> --- (_)/ (_)
>
>
> ----------------------------------------------------------
> Emerald Mailing List listserver@emerald.iea.com
>
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> Emerald Mailing List listserver@emerald.iea.com
>
>