Re: Fw: Visual Foxpro 5.0 Kills Emerald

Dale E. Reed Jr. ( (no email) )
Sun, 07 Dec 1997 18:42:02 -0800

Posting a private e-mail message to the public is very un-netiquette,
among other things. Also posting mail from me to you in private to
a list just to put pressure is an immature thing to do and will not
result in any different behavior by myself or IEA Software.

Jeremy Domingue wrote:
> If the new version MIGHT work, that is better than the current version NOT

And when you have problems with it we have to stop the development to
help you with beta software. Is that fair to all the other people waiting
for 2.5?

> I can understand you not wanting to give it out, and that was fine since we
> had an Emerald that I can't run your current "released" version
> either!

We can not gurantee that our program will work with everything you install
on your computer. We can not possibly predict whether Microsoft will release
a new version of a control that will cause Emerlad to not work. The
distribution of Emerald worked with its components. The tablctl32.ocx was
a nightmare for most Emerald customers, and we couldn't do a whole lot about
it because we didn't have the code to change it.

The fact is you installed software on your computer that changed a licensing
file for a control Emerald needs. We can not gurantee that 2.5 itself will
solve the problem either.

> You say that the new version is not an option. WHAT IS MY OPTION? We paid
> for this software and we expect to get support for it. When it's not
> functioning AT ALL on a machine, I'd call that a need for support.

I've been working with you on this. I don't have a majic wand to wave
like you so deeply believe. Your the first too report this (two days ago)
and you want us to bend over backwards to give a solution to something we
don't even know what the problem is?

> So, let's try going to the VB5.0 directory as you suggested...well, guess
> what, I don't have VB! I have FoxPro!

My mistake. I assumed you had Visual Studio 97 and not just Visual
Foxpro. You could check the dates of the files ending with .oc*
in the Emerlad distribution with your system files of the same
name and find out which ones where changed.

-- Dale E. Reed Jr.  (       IEA Software, Inc.      |  RadiusNT, Emerald, and NT FAQs Internet Solutions for Today  |