Jeff Binkley
ASA Network Computing
N>Be careful not to mention pricing. It IS a FEDERAL offense! This is
N>= too good of a list and Emerald is too good a company to have the =
N>overpowering Fed's calling them.
N>James A. Tucker
N>-----Original Message-----
N>From: Chuck Neville [SMTP:cneville@neville.net]
N>Sent: Monday, June 16, 1997 2:45 PM
N>To: ntisp@emerald.iea.com
N>Subject: Re: 56K / X2 pricing
N>I agree with the tech support idea. No other industry gives unlimited
N>= tech
N>support forever.
N>Chuck
N>At 12:13 PM 6/16/97 -0700, you wrote:
N>>We would like to charge maybe a $10 premium per month... but our
N>>competitors aren't so we're locked. =20
N>>
N>>Another possibility. Why aren't we ALL (has to be ALL) giving 60
N>days >free support to a new signup and then charging $20 a call for
N>it. We = get
N>>people who want endless tech support over the long term,... because =
N>they
N>>"clean-up" their hard disk among other reasons. =20
N>>
N>>Tech support is a profit killer in this bus.
N>>
N>>
N>Thanks
N>Chuck Neville
N>http://www.neville.net
N> ----------------------------------------------------------
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