Re: Skips in Batch Invoice?

Dale E. Reed Jr. ( (no email) )
Tue, 08 Jul 1997 23:41:51 -0700

Mark Day wrote:
> How come sometimes when I run a batch renewal, some accounts that are
> set to renewal are not included? Then when I find out which accounts
> these are and try to manual generate an invoice through the master tab,
> I will get a message saying that there are no services to invoice when I
> have one right in front of me! This causes many customers to not receive
> their expiration notification via email. Please tell me if something is
> not configured correctly?

Emerald will not bill a user for one of the two reasons (assuming the
user's pay method is invoice/renewal.

1) There is an invoice already for the time period or the invoice
to be created will overlap with an existing (non-void) invoice.

2) There are no active services, or the MBR itself is not active.

Also on a side note, if you have CC auto-biull enabled (and the
customer has CC information), it will try to bill the customer as a
CC customer, no mater what their pay method is.

-- Dale E. Reed Jr.  (       IEA Software, Inc.      |  RadiusNT, Emerald, and NT FAQs Internet Solutions for Today  |