Re: 3.0 Upgrade

Rudy Komsic ( (no email) )
Mon, 19 May 1997 05:46:19 -0400

I have been using Mailsite for quite some time now and I am extremely
pleased... for a "rock Solid" product, at 695$ unlimited users, I am extremely
please with the results. If you are interested in this product check out:
A newer version should be out shortly, by the end of this month or the
beginning of next month... still waiting for the final release date.

Rudy Komsic
President - Cyberglobe Communications Inc.
4996 Place de la Savane, Montreal, Quebec, H4P 1Z6, Canada
E-Mail: Phone: (514)342-3883 Fax:(514)342-5139

> From: Randy Martin <>
> To:
> Cc:
> Subject: 3.0 Upgrade
> Date: May 19, 1997 3:19 AM
> As an existing user of, and as one of your earliest customers,
> I am not very pleased with the newly-announced upgrade policy. When I
> purchased in January of 1996, I purchased an UNLIMITED mailbox
> version of the program. The pricing for your product is one of the main
> reasons that I decided to purchase and not some other email
> server.
> Now, you're telling me that I must pay another $500 ($995 - $495) for an
> upgrade to a lesser product than I purchased in the first place! This
> sounds like a DOWNGRADE to me -- and an expensive one at that!!
> Why would I want to do this? Just to throw $500 away for something less
> than I have now? I don't think so!! This "upgrade" offer is an insult to
> all your existing customers. WE are the reason that you are still in
> business! Don't you people get it? We went out on a limb in the beginning,
> invested $500 in a brand new product that was unproven at the time, and
> kept you in business so that you could screw us over with this outrageous
> offer!
> If you are trying to get rid of your existing customers, you are going to
> succeed beyond your wildest dreams! I am probably NOT going to purchase the
> upgrade to If I have to spend another $500 for an email
> server, I'm going to spend it for one that has all the functionality that I
> need -- even if I have to pay a little more to get it. For about $875 I can
> get IMail from Ipswitch -- unlimited mailboxes, list server, mail-to-fax,
> mail-to-alphapager, complete web interface to email (not just the admin
> part -- I mean reading and managing the mail via the web). Sounds like a
> MUCH better deal, doesn't it?? Why should I give you the $500 and get
> screwed over?
> I think a lot of your existing users are going to come the same conclusion.
> This slap-in-the-face to your existing customers, plus the fact that we've
> had to wait almost two years for the promised list server, plus your lack
> of responsiveness to the spamming problem in is going to lose
> you a lot of customers.
> I'm really going to miss my! I'm grown to really like the
> program over the last year and a half. But, I'm not going to stand by and
> allow myself to get totally screwed by some half-witted marketing decision
> on your part.
> A very disillusioned, former customer,
> Randy
> ======================================================
> Randy Martin Voice: (512) 335-2368
> Partner eMail:
> Austin Internet Access URL:
> ======================================================
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