-----Original Message-----
From: Josh Hillman [SMTP:admin-maillist@talstar.com]
Sent: Monday, March 17, 1997 12:03 PM
To: emerald@emerald.iea.com
Subject: Re: Closed accounts
> When you make an account inactive the customer can not sign-in
> even if the customer has time left on the account. Why? =20
Making a service or MBR "inactive" makes it inaccessable for =
authentication
and billing.
> Here is the problem. A customer want to close the account at
> the end of the month. How do you let the customer use the rest of
> the time left on the account and stop Emerald from billing the
> customer the next time payment is due?
Don't mark the service/MBR inactive. When the date of his/her =
expiration
comes, if a payment for the next billing cycle isn't marked paid in
Emerald, the expiration date won't increment and therefor the person =
won't
be able to log on anyway. He/she may still receive a bill (unless you
remember to mark the account inactive before billing) but if it's not =
paid,
they won't get service. =20
[Ed Miller] =20
Very unprofessional. You do not send a bill to an account that is =
closed. You are wasting time and money.=20
Is the best that Emerald can do?
I have a computer system to take care of thinks like remembering that =
an account is closed. If I have to do it myself I should go to a card =
system.
Josh
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