Re: Closed accounts

Dale E. Reed Jr. ( (no email) )
Mon, 17 Mar 1997 10:50:23 -0800

InterNet Delaware wrote:
> Greetings,
> When you make an account inactive the customer can not sign-in even if the customer has time left on the account. Why?
> Here is the problem. A customer want to close the account at the end of the month. How do you let the customer use the rest of the time left on the account and stop Emerald from billing the customer the next time payment is due?

Just tell him to ignore/don't pay his renewal. Maybe he'll change his
mind when
he gets the renewal. :)

When you inactivzte a customer, its authoritve. They can't do anything

-- Dale E. Reed Jr.  (       IEA Software, Inc.      |  RadiusNT, Emerald, and NT FAQs Internet Solutions for Today  |