Re: Frustrating calls table problems....

Dale E. Reed Jr. ( (no email) )
Thu, 13 Mar 1997 17:02:15 -0800

Jeff Woods wrote:
> Dale et al..... How are the session ID's chosen and kept unique, and how is
> the calls table read into Emerald into the Online Tab?
> I rebooted a hung CompuTone this morning. It started over at session ID
> 1.00.0 for its new sessions, even though RADIUS wasn't rebooted. These
> numbers MAY conflict with numbers already in the calls table for another
> NAS.

Acct-Session-ID is a NAS calcultaed number. It has nothing to do with
the RADIUS server. I beleive if you configure a NTP and setup the
Computone to use it, it will have unique IDS on reboot. Unfortunately,
I am not an experienced user at it.

> Also, even when I EXPLICITLY select this NAS for monitoring in the Online
> Tab of Emerald, it always says 0 users online on 0 terminal servers. I
> have gone into SQL Query, and done a "select * from Calls" query, and yes,
> the accounting data for this NAS is being inserted into the Calls table
> properly. I've watched the Accounting ACKs fly by on the screen with
> Radius in DEBUG mode. The data *is* there. Emerald just refuses to
> extract it from the calls table and insert it into the Online session
> monitor (and presumably, the reports), even when we tell it to look
> EXPLICITLY at this NAS, or "all".

The calls table and the callsonline view is related, but NOT the same.
If callsonline isn't working, you either don't have the trigger
to upkeep the callsonline table (actually the server ports table) or
you don't have entries in the server ports table for the NAS.

> This problem seems to happen ONLY on NAS's that are NOT on the same LAN as
> the SQL Server. This NAS is on the other side of a router in a remote POP.

I am not sure what that would have to do with it, unless the
entries for that NAS jsut aren't in the server ports table.

> What am I missing, or doing wrong? I'm starting to understand this more
> and more, and will be happy to give back help here once I do understand it,
> but this one has me baffled.... The data is THERE, but Emerald is ignoring
> it....

Nope. Emerald isn't looking where you are. :(

-- Dale E. Reed Jr.  (       IEA Software, Inc.      |  RadiusNT, Emerald, and NT FAQs Internet Solutions for Today  |