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> From: Kelly Wright <kwright@buz.net>
> To: Dale E. Reed Jr. <daler@iea.com>
> Subject: Re: Fw: Emerald Support
> Date: Tuesday, March 04, 1997 9:18 PM
>
>
> >
> > Kelly Wright wrote:
> > >
> > > > 1. Invoicing - will not print invoice or show any data in the
> invoice.
> >
> > Do you have the ODBC DSN? Is it called "Emerald" and pointing to the
> > Emerald database? Did you select the preferences, and enter the path
> > to the invoice report?
>
> Yes and Yes and Yes. Not sure on the preferences. Would that be in
> Emerald Admin, if so then yes. C:/progra~1/emerald.
>
> > > > The pricing entered in Emerald Admin are not reflected in the
Emerald
> > > > MBR/Services fields. Can't pay invoices part of the time. Get
> errors.
> >
> > Can you give me details on this? Like what you entered and what
Emerald
> > said? Did you have inactive services?
>
> I think I fixed this only partually. In Emerald Admin, under the Service
> Types Tab, I get SQL Server Error: 207 Invalid column name
> 'ExternalSystemID'. The prices we have in the Rates Tab for monthly
don't
> show up under the services tab when adding a new user. It has $18.50
> instead of $18.95. The Annual seems to work ok with the exception of
> rounding.
>
> > > > 2. Reports - Most don't work.
> >
> > What version are you using? 2.0.84 and higher fix most of the path
> > problems. Do you have the reports on your system?
>
> We are using 2.0.88. Reports are in the emerald directory.
>
>
> Other problems.
>
> It seems that we are having problem invoicing next term as well. We are
> getting a lot of calls with expired accounts. When I try to invoice next
> term, I get No new invoices to create.
>
>
> Kelly