First I need to fix some errors and then I need to know how to setup the
billing and stuff like that.
First error:
When I got to External Changed accounts in version 84
It exports the user and enters them into post office however the next thing
it is suppose to
do is enter the changed user into a changed account file.
It doesn't the error it gives me is
52:Bad filename or number
I can't find where to name this file.
Second Error:
When I click on the Batch tab in Emerald's main window
I get an SQL error.
How do I fix this?
Now the learning process...;-)
How do I setup up the billing cycles?
I know it's an easy one but
I want to be able to bill everyone at the begining of each month.
Next how do I assign setup fees to people or one time charges to
people.
I read the manual one this but it goes into a lot about what it's suppose
to do
but doesn't give any examples on how to do it.
I'd like to be able to use the PTC batch part (that I bugged Dale for).
Also how and or where do I setup the recurring charges.
I went into Emerald Admin and setup differnet billing groups (like the
manual said)
then went and assigned those to the different services.
However it seems as though they are being billed for twice as much as they
should
example
a user that used 0 hours was billed 19.95
the same user later (in another month) used 3 hours and was billed 19.95 +
1.50
(each add. hour is .50) However this customer is suppose to have 100 hours
for 19.95. What do you think I did wrong.
(I could probabbly figure this one out eventually I just thought it might
be easier just to ask)
Thanks
Will
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