As long as the payment hasn't been rolled up into a statement,
go to the customer's history screen, click the payment ID and
you can edit/delete the payment.
Note, Emerald 4.5.1 doesn't update the current balance DISPLAY
correctly when doing this. Don't panic or try to make the
current balance display correct. The statement processing
WILL come out fine with respect to your payment edit/delete.
The current balance display on the MBR is just a running
summary of changes to the account since the last statement
balance. It is NOT used for statement creation.
> Marti
>
> -----Original Message-----
> From: Ronnie Franklin [mailto:ronnie@itexas.net]
> Sent: Thursday, September 12, 2002 11:50 AM
> To: emerald@iea-software.com
> Subject: RE: [Emerald] 4.5.2 Feature Request
>
>
> Void payments is already in 4.5.1.....
>
>
>
> > -----Original Message-----
> > From: emerald-request@iea-software.com
> > [mailto:emerald-request@iea-software.com] On Behalf Of Marti Preuss
> > Sent: Thursday, September 12, 2002 11:44 AM
> > To: emerald@iea-software.com
> > Subject: RE: [Emerald] 4.5.2 Feature Request
> >
> >
> > Another thing you can work on Dale, is a way to prevent an
> > accidental 'double click' when one sends out an individual
> > Credit Card payment. We have a couple of sales personnel who
> > always tap twice and if I don't catch it and void the
> > transaction with the Merchant, I find myself having to credit
> > back the cards. Somehow, Emerald needs to recognize that a
> > card transaction is going out twice, often within just
> > seconds of each other.
> >
> > It would also be VERY nice if we were able to 'void' a
> > payment entered incorrectly, or when the above happens and a
> > card is tapped twice without having to enter an 'adjustment'
> > to void out the second payment in the customers payment
> > history. If we were able to 'void' an accidental payment,
> > then it wouldn't show up on the Daily Payment report as it
> > does now, or on the customers Billing Statement.
> >
> > Any thoughts here?????
> >
> > Marti
> > Net Star Telecommunications
> >
> > -----Original Message-----
> > From: Dale E. Reed Jr. [mailto:daler@iea-software.com]
> > Sent: Thursday, September 12, 2002 11:35 AM
> > To: emerald@iea-software.com
> > Subject: RE: [Emerald] 4.5.2 Feature Request
> >
> >
> > > If it helps to know he isn't alone. I agree with 1,2 & 3
> > and #2 would
> > > be huge for us.
> >
> > 1 and 3 should be in 4.5.2. We're working on some additional
> > parts of the CC batch (ie, automatically declining expired
> > dates and notification to users of upcoming expirations on
> > their Cards), but I doubt its going to make it into 4.5.2
> > (little more involved than the rest). We are working on
> > them, though. :)
> >
> > Dale
> >
> > ------------
> >
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> >
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> >
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> >
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> >
>
> ------------
>
> This is a user supported list. If you require assistance from IEA
> Software's
> Support Engineers, please check out our Support resources at
> http://www.iea-software.com/support.
>
> For more information about this list (including removal) go to:
> http://www.iea-software.com/support/maillists/liststart
> ------------
>
> This is a user supported list. If you require assistance from IEA
> Software's
> Support Engineers, please check out our Support resources at
> http://www.iea-software.com/support.
>
> For more information about this list (including removal) go to:
> http://www.iea-software.com/support/maillists/liststart
>
------------
This is a user supported list. If you require assistance from IEA Software's
Support Engineers, please check out our Support resources at
http://www.iea-software.com/support.
For more information about this list (including removal) go to:
http://www.iea-software.com/support/maillists/liststart