At 02:22 PM 9/10/02, you wrote:
>For customers w/out a support contract, 24-48 hours is our target
>response time. Now, we usually respond much quicker than that, but
>if we have customers with support contracts and open tickets, they
>get bumped up in the queue over customers w/out support contracts.
>Makes sense, right? :) Also, if you have more involved questions or
>problem, they may need to be escalated or researched before we can
>respond.
Of course this is only with current software. IEA has dropped support of
vsn 2.5.x, so if we don't get an answer here, we're stuck.
--Ben
+--------------------------------------------------------------------------+
+ Ben Conner ben@webworldinc.com +
+ Web World, Inc. (888) 206-6486 voice +
+ PO Box 6548-107 +
+ Orange, Ca 92863 +
+--------------------------------------------------------------------------+
--=====================_161690438==_.ALT
Content-Type: text/html; charset="us-ascii"
At 02:22 PM 9/10/02, you wrote:
>For customers w/out a support contract, 24-48 hours is ourtarget
>response time. Now, we usually respond much quicker than that,but
>if we have customers with support contracts and open tickets,they
>get bumped up in the queue over customers w/out supportcontracts.
>Makes sense, right? :) Also, if you have more involvedquestions or
>problem, they may need to be escalated or researched before wecan
>respond.
Of course this is only with current software. IEA has droppedsupport of vsn 2.5.x, so if we don't get an answer here, we'restuck.
--Ben
+ BenConner ben@webworldinc.com +
+ Web World,Inc. (888) 206-6486voice +
+ PO Box6548-107 +
+ Orange, Ca 92863 +
+--------------------------------------------------------------------------+
--=====================_161690438==_.ALT--