Well, having used Emerald for several years, documentation quality isn't
going to change, nor will their approach to it. Management and staff have
had complete turnovers at least twice that I know of. The corporate
philosophy is pretty ingrained that I can see.
--Ben
At 01:59 PM 9/10/02, you wrote:
>I won't comment on the tech support, but I feel that they hurt
>themselves with spotty, incomplete documentation. I will agree with an
>earlier comment that the competition is no better, but that is a lously
>excuse (also way too Microsoftian for me). A few thousand dollars spent
>having comprehensive, thought-out documentation produced (and YES, you
>do need a professional to do it) would save tech-support a ton of time,
>and leave them free to do actual troubleshooting.
>
>Just my 2 cents. All "constructive" criticism.
>
>Don
>
>> -----Original Message-----
>> From: Vilmos Branyik [mailto:vbranyik@piopc.com]
>> Sent: Tuesday, September 10, 2002 4:39 PM
>> To: 'emerald@iea-software.com'
>> Subject: RE: [Emerald] Why you should never pay money for emerald
>support!
>>
>> I must agree that support for the product is not bad.
>>
>> I've only used support several times in the initial setup and by email
>but
>> found that the company was responsive and willing to help.
>>
>> On the other hand this software is a lot more complex and does require
>a
>> knowledge of other components that they do not sell. This has to make
>it
>> pretty difficult for them.
>>
>> I have also gotten quite a bit of information from the web site by
>> searching
>> through the mailing list archives and if I haven't found my answer
>there
>> someone on the mailing list has been able to answer every question
>I've
>> ever
>> asked.
>>
>> Matt Branyik
>------------
>
>This is a user supported list. If you require assistance from IEA Software's
>Support Engineers, please check out our Support resources at
>http://www.iea-software.com/support.
>
>For more information about this list (including removal) go to:
>http://www.iea-software.com/support/maillists/liststart
+--------------------------------------------------------------------------+
+ Ben Conner ben@webworldinc.com +
+ Web World, Inc. (888) 206-6486 voice +
+ PO Box 6548-107 +
+ Orange, Ca 92863 +
+--------------------------------------------------------------------------+
--=====================_160433160==_.ALT
Content-Type: text/html; charset="us-ascii"
Well, having used Emerald for several years, documentationquality isn't going to change, nor will their approach to it. Management and staff have had complete turnovers at least twice that Iknow of. The corporate philosophy is pretty ingrained that I cansee.
--Ben
At 01:59 PM 9/10/02, you wrote:
>I won't comment on the tech support, but I feel that they hurt
>themselves with spotty, incomplete documentation. I will agree withan
>earlier comment that the competition is no better, but that is alously
>excuse (also way too Microsoftian for me). A few thousand dollarsspent
>having comprehensive, thought-out documentation produced (and YES,you
>do need a professional to do it) would save tech-support a ton oftime,
>and leave them free to do actual troubleshooting.
>
>Just my 2 cents. All "constructive" criticism.
>
>Don
>
>> -----Original Message-----
>> From: Vilmos Branyik[mailto:vbranyik@piopc.com]
>> Sent: Tuesday, September 10, 2002 4:39 PM
>> To: 'emerald@iea-software.com'
>> Subject: RE: [Emerald] Why you should never pay money foremerald
>support!
>>
>> I must agree that support for the product is not bad.
>>
>> I've only used support several times in the initial setup and byemail
>but
>> found that the company was responsive and willing to help.
>>
>> On the other hand this software is a lot more complex and doesrequire
>a
>> knowledge of other components that they do not sell. This has tomake
>it
>> pretty difficult for them.
>>
>> I have also gotten quite a bit of information from the web siteby
>> searching
>> through the mailing list archives and if I haven't found myanswer
>there
>> someone on the mailing list has been able to answer everyquestion
>I've
>> ever
>> asked.
>>
>> Matt Branyik
>------------
>
>This is a user supported list. If you require assistance from IEASoftware's
>Support Engineers, please check out our Support resources at
>http://www.iea-software.com/support.
>
>For more information about this list (including removal) go to:
>http://www.iea-software.com/support/maillists/liststart
+ BenConner ben@webworldinc.com +
+ Web World,Inc. (888) 206-6486voice +
+ PO Box6548-107 +
+ Orange, Ca 92863 +
+--------------------------------------------------------------------------+
--=====================_160433160==_.ALT--