It's a good place to start your troubleshooting. I actually like the
listserv and consider it to be a big reason why we haven't gone with a
competitor. You get a decent response time to most of your problems that
aren't really time critical and Dale has always been extremely helpful.
Now if only you could get good phone support when you're really in a
bind and need a quick way out....
My hope is that seeing that some customers are unhappy will inspire them
to do a better job.
Michael Hale=20
Network Engineer TOUA.net=20
phone: 520-383-5849=20
fax: 520-383-2218=20
e-mail: mhale@toua.net=20
web: http://www.toua.net/ =20
-----Original Message-----
From: Robin Galyan [mailto:robin@nxs.net]=20
Sent: Tuesday, September 10, 2002 12:35 PM
To: emerald@iea-software.com
Subject: Re: [Emerald] Why you should never pay money for emerald
support!
But... what about the competition. Just as bad is the word I hear,
perhaps worse.
We are not real upset here any more, now that we can finally get decent
reports, and the bills do go out and so on. But I must say that was the
absolute toughest roughest upgrade I ever paid a quarter years salary
for
!!!
My only problem now is the turn around time. All questions do seem
pretty
much to be answered... many times just that it isnt available or
perhaps
next version, but at least an answer. But we have to wait 2 days
sometimes
for that.
Perhaps if this discussion list was (or is it?) archived so we could see
and
search?
dunno, just hate to switch. besides, with all the help we have
given
them Id really like to see em make it and stay on top... wouldnt you?
Robin
Net-Express Internet
Knoxville, TN 37922
http://www.nxs.net
------------
This is a user supported list. If you require assistance from IEA
Software's
Support Engineers, please check out our Support resources at
http://www.iea-software.com/support.
For more information about this list (including removal) go to:
http://www.iea-software.com/support/maillists/liststart
------------
This is a user supported list. If you require assistance from IEA Software's
Support Engineers, please check out our Support resources at
http://www.iea-software.com/support.
For more information about this list (including removal) go to:
http://www.iea-software.com/support/maillists/liststart