Todd
-----Original Message-----
From: emerald-request@iea-software.com
[mailto:emerald-request@iea-software.com] On Behalf Of Ben Conner
Sent: Monday, September 09, 2002 10:37 AM
To: emerald@iea-software.com
Subject: [Emerald] Online view not working
Hi,
Not sure if this is a RadiusNT issue or Emerald, but here's what's
happening:
I switched providers recently and had to renumber. The RAS (PM3) was
(is) behind a firewall in both locations, so the internal IP address it
has didn't change (10.0.0.3).
In the old location, the Online view showed users logged on. In the new
one, it doesn't. They don't have problems authenticating, but just
don't show up.
To make sure it wasn't a permissions issue, I've also tried logging in
to Emerald with SA with no change.
I'm using Emerald 2.5.342 w/ RadiusNT vsn 2.5.217.
Details
1. PM3 is set to 10.0.0.3 behind a firewall. It goes out through the
firewall and is reported as 10.0.0.3 to RadiusNT (NAS-Identifier =
10.0.0.3)
2. The entry I have in Emerald Admin for this NAS is:
Server Address: 209.144.99.1 (The address of the firewall)
Ports 47 Modems 47
Pool Start: 209.144.99.65
Pool End: 209.144.99.113
3. Server Ports have been defined (0-46) but have no activity on them.
Users are getting authenticated, and accounting records generated.
Sample for both:
Tue Sep 03 20:37:37 2002
Acct-Session-Id = "08000159"
User-Name = "citytow"
NAS-Identifier = 10.0.0.3
NAS-Port = 10
NAS-Port-Type = Async
Acct-Status-Type = Start
Acct-Authentic = RADIUS
Connect-Info = "40000 LAPM/V42BIS"
NAS-Port-DNIS = "0164"
Caller-Id = "7146365432"
User-Service = Framed-User
Framed-Protocol = PPP
Framed-Address = 209.144.99.92
Acct-Delay-Time = 0
Tue Sep 03 20:38:22 2002
Acct-Session-Id = "0800014B"
User-Name = "tom"
NAS-Identifier = 10.0.0.3
NAS-Port = 4
NAS-Port-Type = Async
Acct-Status-Type = Stop
Acct-Session-Time = 1246
Acct-Authentic = RADIUS
Connect-Info = "44000 LAPM/V42BIS"
Acct-Input-Octets = 1091994
Acct-Output-Octets = 153678
NAS-Port-DNIS = "0164"
Caller-Id = "7145346813"
Acct-Terminate-Cause = Lost-Carrier
LE-Terminate-Detail = "Lost Carrier"
User-Service = Framed-User
Framed-Protocol = PPP
Framed-Address = 209.144.99.96
Acct-Delay-Time = 0
Any suggestions where to start looking for this one?
Thanks much!
--Ben
+-----------------------------------------------------------------------
---+
+ Ben Conner ben@webworldinc.com
+
+ Web World, Inc. (888) 206-6486 voice
+
+ PO Box 6548-107
+
+ Orange, Ca 92863
+
+-----------------------------------------------------------------------
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