RE: [Emerald] Online view not working

Ben Conner ( ben@webworldinc.com )
Mon, 09 Sep 2002 16:06:02 -0700

--=====================_80665741==_.ALT
Content-Type: text/plain; charset="us-ascii" format=flowed

Hi Todd,

Ran the script; should it start showing up or do I need to restart the
Radius service? If not, it didn't do anything here. :(

--Ben

At 10:46 AM 9/9/02, you wrote:
>Yes, I use Query Analyzer to run the script on the Emerald database.
>
>
>Todd
>-----Original Message-----
>From: emerald-request@iea-software.com
>[mailto:emerald-request@iea-software.com] On Behalf Of Ben Conner
>Sent: Monday, September 09, 2002 11:32 AM
>To: emerald@iea-software.com
>Subject: RE: [Emerald] Online view not working
>
>Hi Todd,
>
>Didn't find it in the release scripts, but found a copy on their ftp
>site. I assume this is the one you are referring to? This will work with
>the Emerald 2.5 database? Just don't want to screw something up. :)
>
>--Ben
>
>At 09:50 AM 9/9/02, you wrote:
> >Sounds like the ports need to be updated. This happens to us everytime
> >we add lines. We just keep running the updtport.sql script once a day.
> >They eventually come back up.
> >
> >
> >Todd
> >-----Original Message-----
> >From: emerald-request@iea-software.com
> >[mailto:emerald-request@iea-software.com] On Behalf Of Ben Conner
> >Sent: Monday, September 09, 2002 10:37 AM
> >To: emerald@iea-software.com
> >Subject: [Emerald] Online view not working
> >
> >
> >Hi,
> >
> >Not sure if this is a RadiusNT issue or Emerald, but here's what's
> >happening:
> >
> >I switched providers recently and had to renumber. The RAS (PM3) was
> >(is) behind a firewall in both locations, so the internal IP address it
> >has didn't change (10.0.0.3).
> >
> >In the old location, the Online view showed users logged on. In the new
> >one, it doesn't. They don't have problems authenticating, but just
> >don't show up.
> >
> >To make sure it wasn't a permissions issue, I've also tried logging in
> >to Emerald with SA with no change.
> >
> >I'm using Emerald 2.5.342 w/ RadiusNT vsn 2.5.217.

+--------------------------------------------------------------------------+
+ Ben Conner ben@webworldinc.com +
+ Web World, Inc. (888) 206-6486 voice +
+ PO Box 6548-107 +
+ Orange, Ca 92863 +
+--------------------------------------------------------------------------+

--=====================_80665741==_.ALT
Content-Type: text/html; charset="us-ascii"

Hi Todd,

Ran the script; should it start showing up or do I need to restart theRadius service?  If not, it didn't do anything here. :(

--Ben

At 10:46 AM 9/9/02, you wrote:

Yes,I use Query Analyzer to run the script on the Emeralddatabase.
 
 
Todd
-----Original Message-----
From: emerald-request@iea-software.com[mailto:emerald-request@iea-software.com]On Behalf Of Ben Conner
Sent: Monday, September 09, 2002 11:32 AM
To: emerald@iea-software.com
Subject: RE: [Emerald] Online view not working

Hi Todd,

Didn't find it in the release scripts, but found a copy on their ftpsite.  I assume this is the one you are referring to?  Thiswill work with the Emerald 2.5 database?  Just don't want to screwsomething up. :)

--Ben

At 09:50 AM 9/9/02, you wrote:
>Sounds like the ports need to be updated.  This happens tous everytime
>we add lines.  We just keep running the updtport.sql scriptonce a day.
>They eventually come back up.
>
>
>Todd
>-----Original Message-----
>From: emerald-request@iea-software.com
>[mailto:emerald-request@iea-software.com]On Behalf Of Ben Conner
>Sent: Monday, September 09, 2002 10:37 AM
>To: emerald@iea-software.com
>Subject: [Emerald] Online view not working
>
>
>Hi,
>
>Not sure if this is a RadiusNT issue or Emerald, but here'swhat's
>happening:
>
>I switched providers recently and had to renumber.  The RAS(PM3) was
>(is) behind a firewall in both locations, so the internal IPaddress it
>has didn't change (10.0.0.3).
>
>In the old location, the Online view showed users loggedon.  In the new
>one, it doesn't.  They don't have problems authenticating,but just
>don't show up.
>
>To make sure it wasn't a permissions issue, I've also triedlogging in
>to Emerald with SA with no change.
>
>I'm using Emerald 2.5.342 w/ RadiusNT vsn 2.5.217.

+--------------------------------------------------------------------------+
+   BenConner                            ben@webworldinc.com            +
+   Web World,Inc.                       (888) 206-6486voice           +
+   PO Box6548-107                                                       +
+   Orange, Ca  92863                                                    +
+--------------------------------------------------------------------------+
--=====================_80665741==_.ALT--