Re: [Emerald] Customer Self Management

Dale E. Reed Jr. ( (no email) )
Tue, 6 Aug 2002 14:37:14 -0700

> All the services are given Remote Access = Yes by default but I can't log
> using any username other than a configured operator.

You renamed your CustomerAccess operator group to something else.
Don't do that. :) If you change the name of that Operator Group, you'll
effectively prevent remote access by your users (see the WebCheckOperator
Stored proc if you want to know why).

You need to create an operator group named "CustomerAccess" and only
have one object group under it (Customer Access) with Global and read
only for the permissions. Then reload your security in the Admin, Web
and your users can login.

Also, normal operator groups should NOT have the Customer Access Object
group assigned to it.



This is a user supported list. If you require assistance from IEA Software's
Support Engineers, please check out our Support resources at

For more information about this list (including removal) go to: