Message-ID: <AF81528C4BEFD21183A20050046B54A514882F@ARCROYAL> From: Mike Hale <mhale@toua.net> Subject: [Emerald] Balance Forward account Date: Tue, 30 Jan 2001 16:04:37 -0700
I've got a few questions about balance forward accounts.
First: We have a few balance forward accounts that have over limits set. One
of these accounts have not paid their bill in a while and the bill reached
the overlimit amount. However, emerald is still generating invoices for the
customers services even after the overlimit has been hit. If I had wanted
this outcome I would not have set an overlimit. Is there a way to make
emerald no longer bill the customer for services she obviously can't use? So
can we setup emerald so this customer can only owe us (at maximum) the
amount that puts her over the overlimit?
Second: I cannot look at a balance forward account and know from the icon
whether the account is overlimit or not. It seems to me that an account that
is overlimit should be flagged in some way, without having to open the
account and look at the billing. Will this ever be available. Just a small
gripe. I am using 335, and have not seen the newer versions so maybe
something like that is available now.
Michael Hale
Network Engineer TOUA.net
phone: 520-383-5849
fax: 520-383-2218
e-mail: mhale@toua.net
web: http://www.toua.net/
.