RE: [Emerald] batch error/problems

Stephen Woodfin ( )
Thu, 7 Sep 2000 10:24:39 -0400

We are having the same problem. It seems to happen only on accounts that
have a charge or credit created for them. It would be nice to find out what
is causing this. Other then every one it stops on having a credit or
charge created in the account I cannot find another similarity as to why it
is stopping.

To fix it so that you can bill, go to the master account that it stops on
after exiting Emerald and invoice next term manually and it seems to work

This has become a real problem for us too, as billing is now taking several
hours to complete.

-----Original Message-----
From: []
Sent: Thursday, September 07, 2000 10:10 AM
To: ''
Subject: [Emerald] batch error/problems

I have a new problem...

Running Emerald 2.5.337

Credit Card
Invoice 8 services - OK
Writing 2 of 8 (1454)

IT freezes there... How do I hunt this down? can i do some sort of query to
(1454) to find the master account?
I really need to bill...


Stephen Woodfin
Director of Software Development

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