We are looking at implementing some sort of referral program(in the form of=
a card). We have come up with some guidelines but would like some input=
from those who have implemented a referral program.
We are looking for successes and failures so that we can decide what to and=
what not to do.
Please look these over and give us some feedback.
Here are some guidelines we thought of:
1. Cards must be turned in at time of sign up. If sign up is over phone,=
referral card must be mentioned on phone and must be returned with signed=
agreement within one month of signing up.
2. Original cards will be accepted only; no copies. Cards will be free to=
customers requesting them or we can mail them with new signup info. and=
annual renewals to get them around. We can also put a request for them on=
our website, it can forward to billing's email and I can take care of=
mailing them.
3. First time customers only are able to turn in cards. Referrals cannot be=
past customers.
4. New sign up must be a paying customer for at least 2 months or credit=
will not be applied to referring customer's account. Credit will be=
applied at the end of 2 months on annual signups.
5. We reserve the right to waive or refuse credits for any appropriate=
reason. Reasons deemed appropriate are at PowerNet representative's=
discretion only. Examples of appropriate reasons:
a. Bad check received from either referring or referred customer.
b. Referring or referred account lapses without payment or without proper=
cancellation policy being followed.
6. Refunds will not, under any circumstances be given on credits received=
for referral program. Credits for referral programs are non transferrable.
Regards,
John
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1. Cards must be turned in at time of sign up. If sign up is over phone, referral card must be mentioned on phone and must be returned with signed agreement within one month of signing up.
2. Original cards will be accepted only; no copies. Cards will be free to customers requesting them or we can mail them with new signup info. and annual renewals to get them around. We can also put a request for them on our website, it can forward to billing's email and I can take care of mailing them.
3. First time customers only are able to turn in cards. Referrals cannot be past customers.
4. New sign up must be a paying customer for at least 2 months or credit will not be applied to referring customer's account. Credit will be applied at the end of 2 months on annual signups.
5. We reserve the right to waive or refuse credits for any appropriate reason. Reasons deemed appropriate are at PowerNet representative's discretion only. Examples of appropriate reasons:
a. Bad check received from either referring or referred customer.
b. Referring or referred account lapses without payment or without proper cancellation policy being followed.
6. Refunds will not, under any circumstances be given on credits received for referral program. Credits for referral programs are non transferrable.
Regards,
John