Re: [Emerald] IncidentTypes.Email

Josh Hillman ( (no email) )
Fri, 26 May 2000 18:14:22 -0400


Thanks for the updated info. I didn't realize that a newer version was put
on the site. I don't even remember seeing it there a few days ago...

Anyway, I updated my Emerald to 2.5.334 and now the email field under
Incidents -- Add only shows our support address when you first hit Add. If
you change the type to some other incident type, the field gets cleared out
(for all types) and no email is sent unless you manually type in an address.
I included that in an email to IEA support a few minutes ago along with a CC
batch-in problem we're now having. Actually, batch-printing now takes
forever; it has to count to something over 36,000 before displaying the 6
invoices generated today.

You also mentioned that I might be using a trusted connection to the SQL
server. How would I determine that? If this is the case, it appears to
only be affecting my workstation at the office. I log into Emerald from
home using the same username as what I use at the office, but I log into my
home computer using a different username than I do at the office. The home
username is the same as the Emerald username. The office username is
different from the Emerald username. Both home and office network usernames
are valid on the network.


----- Original Message -----
From: Dale E. Reed Jr. <>
To: <>
Sent: Friday, May 26, 2000 1:29 PM
Subject: Re: [Emerald] IncidentTypes.Email

> Josh Hillman wrote:
> >
> > > Josh Hillman wrote:
> > > >
> > > > What is IncidentTypes.Email for?
> > > > All of ours are NULL and there's nothing in the Emerald Admin
> > that
> > > > references this.
> > >
> > From: Dale E. Reed Jr. <>
> > > If not null, it overrides the default email address when you select
> > > that type when creating an incident.
> >
> > That's what I thought too, but it doesn't seem to matter what
> > IncidentTypes.Email value is set to. When creating a new Incident, the
> > address displayed (for all types) is always our support address
> > 2 of the incident types are set to our billing address). When saving
> > incident, the mail goes to the support address instead of the billing
> > address that's listed for that incident type in the IncidentTypes.Email
> > field. The only way to send it to the billing address is by typing in
> > address (replacing what's currently displayed).
> This was fixed in a previous update (from the changes.txt file):
> v2.5.332 - 4/26/00
> * When creating an incident, Emerald was not updating the email field
> to match the email of the incident type. The Email field will now
> change if you have a different email address configured for that
> incident type.
> > Also, I found what seems to be some kind of bug regarding the
> > email field:
> >
> > If you're logged into Windows as one username, but log into Emerald as
> > another, the Email field displayed in the Incidents--Add window is
> > When logged into Windows as the same user as in Emerald, the email field
> > displays an email address. From what I can tell, this is the only place
> > Emerald that I've noticed any oddball behavior when it comes to a
> > Windows/Emerald username.
> > We're using SQL 7 SP2 with "SQL Server and Windows NT" set for the
> > Authentication method.
> > Emerald 2.5.331
> Its based on the SQL login. Are you possibly using a truster connection
> to your SQL Server?
> --
> Dale E. Reed Jr. Emerald and RadiusNT/X
> __________________________________________
> IEA Software, Inc.
> For more information about this list (including removal) go to:

For more information about this list (including removal) go to: