Re: [Emerald] RUFUNDS

Dale E. Reed Jr. ( (no email) )
Wed, 12 Apr 2000 10:39:07 -0700

PowerNet wrote:
> Our annual contract sometimes requires a partial refund to the customer in a different month than the original payment was posted. This means voiding or altering the original payment is not an option for accounting reasons.
> How I have handled this in prior versions of Emerald does not work with 2.5.329. I would do a "New Invoice" for the negative amount (refund amount), then pay the invoice. This would accomplish everything necessary: 1) Invoice customer's account for the refund amount without forwarding the next term. 2) Create the adjustment to income in the current month and gross sales on the deposit ticket.
> In 2.5.329, I cannot pay the negative amount of the invoice.
> Does anyone have a better way to process a refund in Emerald? I felt like I finally perfected a way and now I'm back at ground zero with it.

Put a credit onto the account to bring the account to a zero
balance and change the pay method to closed. The customer will
get a final invoice showing the final status of the account.


Dale E. Reed Jr. Emerald and RadiusNT__________________________________________IEA Software, Inc.

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