Re: [Emerald] Can't generate Excess usage charges

Dale E. Reed Jr. ( (no email) )
Thu, 06 Apr 2000 15:12:29 -0700

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Maybe in reply to: Danny Sinang: "[Emerald] Can't generate Excess usage charges"

Danny Sinang wrote:
>
> Hello.
>
> I am using Emerald Manager 2.5.329 .
>
> I configured a user to use a Per Minute service (whose rate is according to
> your example Per-minute rate).
>
> This user used-up 51 hours for the month of March. But, no matter how many
> times I invoice him (from January to May), no excess usage charges are
> applied. Only the regular monthly recurring fee's are charged. What could be
> wrong ?
>
> I remember going to Emerald Admin, Database, Maintenance, Update Calls.
>
> And in Emerald Manager, I clicked on Summary, Charges, and Create Invoice.

Check out the summary for the service. If there isn't a record in
there,
then the consolidation did not work (which is the part that calculates
the dues).

Dale E. Reed Jr. Emerald and RadiusNT__________________________________________IEA Software, Inc. www.iea-software.com

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