When I go into Emerald Admin under DB Maintenance then to Manual
Maintenance and choose Type - Call Records and pick 1 Month for Age, it
gives me month 12 and month 1... month 1 has several thousand calls but if
I do the same process, but pick ALL for Age, I get month 12, 1, and 2...
Only this time month 1 has about 5 or 6 times the amount of calls...
How do I pick just one month (month 12) to Trim calls from?
Actually, we don't have any time limited accounts so the call records are
mainly used for tech support, our info, etc... Should I be removing these
all together, and say only keeping the past months records...
For more information about this list (including removal) go to: