We would accept that as a legitimate answer if it weren't for the fact
that that's not how it has been working for the past 6 months.
Up until the January billing, If a user had a past due balance, they
would be billed for both the past due balance and the current balance in
the billing period. That's the way it should work. It what situation
would you want the user not to be billed for the current month of
Why did it suddenly change?
"Dale E. Reed Jr." wrote:
> Adam Ryan wrote:
> > We are using Emerald 3.22 on a monthly billing cycle. This month, when we
> > went to create our invoices, we noticed something odd. Any users who were
> > carrying a balance (in other words, didnt send in their check, or whose
> > credit card didnt go through last month) were not invoiced at all this month
> > in Emerald. I am very curious whether anyone else had this problem, because
> > we continually have problems with Emerald that it seems no one else has.
> Are the users configured for Renewal or Balance Forward? For Renewal,
> that would be the correct behavior (they don't get billed again, unless
> they pay last months bill).
> Dale E. Reed Jr. Emerald and RadiusNT
> IEA Software, Inc. www.iea-software.com
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