[Emerald] swithing services mid month

Kenneth Gustav Eitenmiller Jr ( keitenmiller@hughestech.net )
Wed, 5 Jan 2000 11:07:59 -0600

This is a multi-part message in MIME format.

------=_NextPart_000_01B5_01BF576D.203354F0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

I have a customer that is set up as follows:
Billing Cycle: Default (as set up my iea)
Pay Period: Monthly
Pay Method: Renewal
Send Method: EMail - Text

He signed up with our service on 12-10-99 and was invoiced:
14.95 + .93 tax for Dial up access for January
10.47 + .65 tax for Dial up access for December (21 days)

Now the fun part:
Today, 01-05-2000 he has switched to ISDN:

I can go into the services and change the service from dial up to =
isdn...
but how does that effect the billing?
does is pro rate him for 26 days of isdn service and charge him for next =
month also then credit him for the 26 days of ppp access?
Or what and how should this be handled?

Thanks,
Ken

------=_NextPart_000_01B5_01BF576D.203354F0
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">

I have a customer that is set up as=20follows:
Billing Cycle: Default (as set up my=20iea)
Pay Period: Monthly
Pay Method: Renewal
Send Method: EMail - Text
 
He signed up with our service on =12-10-99 and was=20invoiced:
14.95 + .93 tax for Dial up access for=20January
10.47 + .65 tax for Dial up access for =December (21=20days)
 
Now the fun part:
Today, 01-05-2000 he has switched to=20ISDN:
 
I can go into the services and change =the service=20from dial up to isdn...
but how does that effect the =billing?
does is pro rate him for 26 days of =isdn service=20and charge him for next month also then credit him for the 26 days of =ppp=20access?
Or what and how should this be=20handled?
 
Thanks,
Ken
 
 
 
------=_NextPart_000_01B5_01BF576D.203354F0--