[Emerald] Billing Troubles

Beachlink Administrator ( (no email) )
Fri, 10 Dec 1999 11:58:55 -0500

We are using Emerald 2.5.278

I have a client who added 5 dialups to his existing account. His previous
balance = $0. I added 5 subaccounts, clicking YES to create invoices for
each new subaccount. When I finished, I had 5 invoices... but the amounts
increased with each one, instead of them all being $19.95.

Invoice #1 = 19.95
Invoice #2 = 39.90
Invoice #3 = 59.85
Invoice #4 = 79.80
Invoice #5 = 99.75

So instead of 5 invoices for $99.75, I have five invoices for $299.25!

Each invoice had a previous balance totaling the amount of the invoice
before it. Why does this happen?

Also, I don't use Balance Forward. When a customer doesn't pay their bill, I
don't want Emerald to create another invoice for the next month of
service... I want that customer to expire. What do I need to do to get this
to happen?

One more thing... what influences the Previous Balance field? If I manually
create an invoice, that invoice amount is not added to the Previous Balance.

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