[Emerald] Minutes online resetting

Ken Sorenson ( (no email) )
Sat, 20 Nov 1999 15:04:54 -0600

Hi all.. I have a strange event occurring every night/morning at 1am.
Consistently for the last week or so all users connected have their minutes
reset to 0.. No one is disconnected or even notices, but it see it happening
in the calls online screen. I haven't done anything configwise, except
update my HiperDSP cards firmware... I guess I could have changed something
inadvertently, but what could do this? Anyone see this before?

KS

-----Original Message-----
From: emerald-request@iea-software.com
[mailto:emerald-request@iea-software.com]On Behalf Of Dale E. Reed Jr.
Sent: Friday, November 19, 1999 3:41 PM
To: emerald@iea-software.com
Subject: Re: [Emerald] Authenticating to multiple terminal servers

"H. A. Brooks" wrote:
>
> Except to say that we all know that "standards" sometimes don't
> always mean victory. IEA support has been in with PC-Anywhere 3
> times now and still no accounting numbers! I can't bill and have
> stopped running Emerald RADIUSNT until your software works
> properly. I believe Support is quite supportive and able doing
> all they can to help me. This is apparently a programming error
> IMHO. Can you please give me a time frame when I can expect it
> fixed?

I still don't know what the problem is. If you run RadiusNT
in -x15 debug mode, are you seeing accounting requests come in?
If so, do they error or get stored? Are you having a problem
billing for the time, or are the records not there?

--

Dale E. Reed Jr.      Emerald and RadiusNT__________________________________________IEA Software, Inc.    www.iea-software.com

For more information about this list (including removal) go to:http://www.iea-software.com/support/maillists/liststart



For more information about this list (including removal) go to:http://www.iea-software.com/support/maillists/liststart