Database OK thanks to Dale. Forgive me Kurt...There is no Mark
at Emerald. The name is Kurt! Kurts few attempts at reaching me
found my voice mail unfortunately. I guess we'll try again
Monday to fix the next pressing thingy: Call times.
But the kicker is that while using Emerald for logins (although
switching back to my old RADIUS is easy to do) means that call
times are not being recorded on either system. Each day I
believe Emerald will be fixed and each day no times are being
recorded. I'm in a quandary: Forget trying to run a complete
Emerald and return to my old system (which I still keep up to
date with duplicate user info) or stay put testing all aspects of
Emerald (e.g. trying to get iMail EMERAUTH to work as well) while
loosing overtime revenue.
Ah! Maybe the process to fix it is more important then the
result (the income). I'd like to think so.
Howard A. Brooks, CC & BW - IamNet, Inc. - http://iamnow.net
"Your One Stop Internet Support and Solution Shop" -
howard@iamnow.net
> Nope...No need to do that. Mike took a long look yesterday and
> eventually sent on .314 and that fixed it straight away. Users
> now back on line. The call time issue remains for a fix (I
hope,
> 'cause this is the 3rd attempt) from Mark at 10 AM tomorrow
> morning as scheduled by Shawn.
>
> Howard A. Brooks, CC & BW - IamNet, Inc. - http://iamnow.net
> "Your One Stop Internet Support and Solution Shop" -
> howard@iamnow.net
>
>
> > > "H. A. Brooks" wrote:
> > >
> > > Dale:
> > >
> > > Well now I can't add the service component for MBD, and I
> can't delete
> > > any MBD's. Wouldn't you agree that this appears to be a
> rather basic
> > > anomaly when one can't ever add or delete a DB item.
> > >
> > > It's been a month and I now have authentication working,
but
> the above
> > > awfulness, and no call records. I wonder how much longer
it
> will be,
> > > Dale before you have a satisfied user? Right now this user
> is
> > > worried!
> > >
> > > I sometimes wonder what has higher priority to a software
> company:
> > > Getting it right or having happy users?
> >
> > Send me connection information and a detail list of what is
> wrong
> > and I will take a look at it.
> >
> >
> > --
> >
> > Dale E. Reed Jr. Emerald and RadiusNT
> > __________________________________________
> > IEA Software, Inc. www.iea-software.com
> >
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> >
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>
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