Edition column headings below shown with each group of features are based on the following
| Edition | MBR License | RADIUS Included |
| Emerald Express Edition (Exp) | Unlimited | Includes single server RadiusNT/X v6 standard license |
| Emerald Standard Edition (Std) | 500 Included | Includes single server RadiusNT/X v6 standard license |
| Emerald Hot-Spot Edition (HS) | 500 Included | Includes single server RadiusNT/X v6 standard license /w EAP |
| Emerald Professional (Pro) | 500 Included | Includes single server RadiusNT/X v6 professional license |
| Emerald Enterprise (Ent) | 500 Included | Includes two server RadiusNT/X v6 enterprise licenses |
| Exp | Std | HS | Pro | Ent | Account Management & Support Features |
| | | | | Email notification system alerts operators and customers to important events such as pending account or credit card expiration, low time or data remaining, incidents needing attention or having been resolved, payment transaction status, new customer welcome messages and much more as configured
|
| | | | | Send SMS text message notifications in addition to Email notification
|
| | | | | Geocoding of Emerald address information to determine lat/long coordinates
|
| | | | | Automatically map and synchronize geographic layer information to address data fields based on address location
|
| | | | | Document management facility enables file upload and storage at MBR, Service, invoice and payment levels
|
| | | | | Web service API for account management automation and systems integration
|
| | | | | Operators can perform RADIUS authentication tests against services to verify accessibility
|
| | | | | Dynamic client field validation and security based field change lockout
|
| | | | | Session Disconnect and CoA support (RFC3576) for RADIUS sessions appearing in the Emerald online sessions report
|
| | | | | Session management server continuously monitors active sessions for changes in account status mitigating risk for prepaid services by enforcing status and authorization changes for active sessions. The management server may be used to enforce concurrency control, time and limits even where multiple sessions for the same account are open concurrently, service upgrade and downgrade, enforcement of bandwidth usage restrictions, enforcement of account status changes such as disconnecting sessions of accounts having been closed or inactivated and enforcement of authorization attribute changes such as a change of bandwidth allocation. Session manager also provides an active session probe to cross check session state with RADIUS accounting to improve accuracy of online session list and concurrency enforcement
|
| | | | | Call center automated account lookup provides identification of incoming calls by location, phone company and matching Emerald accounts if available. The included CallerID Search 'pop up' application supports modem call notification, modem Dialing, YAC and Asterisk call notification. Click here for more information
|
| | | | | "Hot Key" support for quick menu system navigation
|
| | | | | Automatic determination and entry of city/state based on postal code
|
| | | | | Automatic payment and account lookup using credit card swipe reader
|
| | | | | Automatic invoice and statement lookup using printed barcode scanner
|
| | | | | Automatic bank lookup by routing number
|
| | | | | Configurable custom data fields integrated into Service and MBR detail displays
|
| Exp | Std | HS | Pro | Ent | Misc / Platform Features |
| | | | | CSS centric theme system allow branding, custom appearance, content and logos according to criteria such as operator, IP address, browser and device, group, site and time/day
|
| | | | | Automatic Language selection based on browser language setting. 10 automated language conversions are currently available including English, Spanish, French, German, Portuguese, Japanese, Simplified Chinese, Korean and Arabic. New languages can be added and existing translations updated using the included language editor.
|
| | | | | Infobar provides operator specific status alerts and operator group messaging
|
| | | | | Dashboards offer each operator unique customized insights into operation of overall system as well as operator specific incidents and appointments
|
| | | | | Field visibility settings globally, by group and per operator enable client interface to be tailored to the needs of each operator
|
| | | | | Unlimited session Air Marshal license
|
| Exp | Std | HS | Pro | Ent | Billing Features |
| | | | | Market Engine offers a powerful language for expressing marketing strategies driven by simple facts "market tags"
|
| | | | | Promotional codes offer region time and quantity limited short term or long term service discounting as well temporary or permanent modification of service parameters such as bandwidth allocation
|
| | | | | Contract early termination fees with allowed service downgrade floor
|
| | | | | Automated multi-product discounting including classic double and triple play scenarios
|
| | | | | Itemized discounts presented on invoice and statement provides customers with savings feedback
|
| | | | | Promotional and seasonal pricing
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| | | | | MBR service nesting allows hierarchy of services to be grouped together
|
| | | | | Automated recurring billing on period of months or period of days basis
|
| | | | | Sales person commission tracking and reporting
|
| | | | | Flexible tax structure supporting the following features: piggyback, regional, price inclusive, percentage or static pricing, taxable ceilings or floors
|
| | | | | Importable tax rate tables
|
| | | | | Renewal or Balance forward billing
|
| | | | | Account aging
|
| | | | | Discounts based on static amount or percentage
|
| | | | | Send Method charges
|
| | | | | Previewing of billing events
|
| | | | | Statement & Invoice generation
|
| | | | | "Real-time" balance displayed based on currently available network usage
|
| | | | | Payment tracking provides historical accuracy for some tax and payment reports by tracking the association of credits and payments to invoice line items over time
|
| | | | | Support for non-recurring prepaid services and billing
|
| | | | | Emailing of Statements and Invoices
|
| | | | | Usage billing (See Rating)
|
| | | | | Scheduled, automated billing process including statement creation and sending via email
|
| | | | | Failed transaction reporting and management
|
| | | | | Duplicate payment detection
|
| | | | | Point Of Sale functionality with estimate to invoice conversions
|
| | | | | Loyalty discounts to reward long term customers
|
| | | | | Time limited discounting from a single day to years
|
| | | | | NSF Charge adjustments when dishonoring payments
|
| | | | | Scheduled service upgrade/downgrade
|
| | | | | Credits and Adjustments
|
| | | | | Monthly, Anniversary and Calendar aligned billing cycles
|
| | | | | Escalating late payment fees
|
| | | | | Per service type pro-rate settings when opening and closing service
|
| Exp | Std | HS | Pro | Ent | CRM/Incident tracking features |
| | | | | Support tickets (Incidents)
|
| | | | | Actions add details of progression and resolutions to incidents
|
| | | | | Configurable incident states, (Open, blocked, WIP, Closed..etc)
|
| | | | | Open incident reporting and searching (Full text)
|
| | | | | Customer history report
|
| | | | | Operator access to RADIUS call and authentication failure data
|
| | | | | Custom data fields by incident type
|
| | | | | Incident fields can be hidden or displayed as appropriate per incident type
|
| | | | | Incident priority settings
|
| | | | | Incident Due Date / Resolve By fields with email overdue warnings, overdue escalation and reporting
|
| | | | | Role based incident assignments provide for grouping of operators with similar job functions, automatic distribution of new incidents using a load balancing method and a tiering system for overflow assignment
|
| | | | | Incident and action time tracking feature for informational purposes or documentation of billable hours
|
| | | | | Support for escalations and escalation notification
|
| | | | | Incident status change email/SMS notifications
|
| Exp | Std | HS | Pro | Ent | Customer self-management and signup |
| | | | | Integrated new customer signup server
|
| | | | | Leverages themes to provide unique look and feel for each venue
|
| | | | | Unique recurring and nonrecurring access plans per signup server
|
| | | | | Support for prepaid card pay method at signup
|
| | | | | Customize required and visible input fields providing a simplified sign-up process
|
| | | | | Change bill delivery method
|
| | | | | Enable or disable CC auto pay and set card on file
|
| | | | | Session usage graphing including interim accounting detail
|
| | | | | Check account status, billing history, change passwords and make payments online
|
| | | | | Add new services, upgrade, downgrade or cancel existing services
|
| | | | | View and print detailed invoices, statements and payment receipts
|
| | | | | Online purchase of time and data
|
| | | | | Add or update billing address on file while optionally preserving original address
|
| | | | | Manage E-mail and SMS notifications options by notify purpose
|
| | | | | View upcoming appointments, open support incidents and add notes to existing tickets
|
| Exp | Std | HS | Pro | Ent | Real-Time Usage Rating |
| | | | | Rating based on time of day, day of week, day/week of month and holidays
|
| | | | | Per session rounding including per interval up, down, nearest, 6 second, 18/6, 30/6, 60/6 and 60 second rounding
|
| | | | | Rating data sources enable rating of data from external sources
|
| | | | | Bill concurrently for time and data usage
|
| | | | | RADIUS interim session rating enables variable balance and data consumption cost based on time of day and calendar
|
| | | | | Pre-rated billing record pass-thru
|
| | | | | Continuous and step pricing
|
| | | | | Bill multiple parties such as end-user and resellers for the same usage
|
| | | | | Determination of time remaining based on available balance or credit and other criteria as available such as source and destination address
|
| | | | | Criteria based pricing such as source and destination address or prefix, IP network, device port or other available data
|
| | | | | Per call detail on invoices and statements
|
| | | | | Voice CDR rating based on destination number or prefix, per call fees, bong charges, simplified import of rate tables, rate table grouping, discounting and configurable condition matching (port, call type..etc)
|
| | | | | Authorization parameters for RADIUS authentication allow enforcement of access restrictions based on bandwidth consumed and other criteria as defined
|
| | | | | Dynamic cost changes after configured time or data consumed
|
| | | | | Real-time rating for RADIUS accounting
|
| | | | | Rate cost ceilings and floors
|
| Exp | Std | HS | Pro | Ent | Reseller Billing |
| | | | | Resellers can set custom pricing on a per service type basis
|
| | | | | Operators can set reseller pricing on a per service type basis
|
| | | | | Support for detailed (per account) or summarized (by service type) invoicing of resellers
|
| | | | | Support for fractional or whole month billing
|
| | | | | Separate tracking and reporting of monies for each reseller/organization
|
| | | | | Place limits on each resellers Active MBR count
|
| | | | | Proxy realm billing to charge external accounts for network access
|
| | | | | Real-time usage rating simultaneously at the end-user and reseller levels
|
| Exp | Std | HS | Pro | Ent | Prepaid Card Accounts |
| | | | | "Direct Use" accounts allow the user to directly access services using the login and password provided on the pre-paid card without an initial signup process
|
| | | | | Integration with signup server allows collection of customer information, selection of plan, access login funded by pre-paid card
|
| | | | | Rechargeable - Existing accounts may be recharged by additional pre-paid cards
|
| | | | | Integrated account generator supports creation of secure custom sequence algorithms for login and password generation
|
| | | | | Stored profiles provide simplified configuration when creating additional pre-paid card batches
|
| | | | | Prepaid data easily exportable in CSV and XML forms
|
| | | | | Batch and account level pre-paid card management and statistics
|
| | | | | Card use isolated to accounts associated to the same organization as the pre-paid card
|
| | | | | Leverages customer account center to provide customer driven provisioning of accounts or additional access funded by prepaid cards
|
| | | | | Limited shelf life: Prepaid batches can be configured such that cards having not been used over a period of time automatically expire
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| | | | | Enforce Access Limits: Expiration, session time and data limits, concurrent access limits and currency based rating required for advanced services such as prepaid telephone cards are possible with Emeralds integrated pre-paid card management system
|
| Exp | Std | HS | Pro | Ent | Credit Card and ACH/EFT processing |
| | | | | Multiple payment processors supported by Organization, billing group and card type
|
| | | | | Auth+Capture, Credit and Void transactions
|
| | | | | Credit Card tokenization
|
| | | | | PaymentTech (real-time)
|
| | | | | Authorize.net (real-time)
|
| | | | | Payflow Pro (real-time)
|
| | | | | IntelliPay (real-time)
|
| | | | | Card services
|
| | | | | Royal Bank of Canada STD 152
|
| | | | | First Data PTC
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| | | | | Concord (real-time)
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| | | | | Transaction Central (real-time)
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| | | | | USA ePay (real-time)
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| | | | | NELiX TransaX (real-time)
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| | | | | Protx (real-time)
|
| | | | | Sage Payment Solutions (real-time)
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| | | | | ANZ eGate (real-time)
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| | | | | First Data PayPoint (real-time)
|
| | | | | IP Pay (real-time)
|
| | | | | Mobius Payments (real-time)
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| | | | | SecureNet (real-time)
|
| | | | | beanstream (real-time)
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| | | | | Instabill (real-time)
|
| | | | | Moneris eSelect (real-time)
|
| | | | | Payeezy - First Data (real-time)
|
| | | | | Converge - Elavon (real-time)
|
| | | | | MAPP-PC
|
| | | | | Cyber Cash - IC Verify
|
| | | | | PC-Transact IT
|
| | | | | Visanet POS-Partner
|
| | | | | Telecheck
|
| | | | | CCard
|
| | | | | PC-Charge
|
| Exp | Std | HS | Pro | Ent | Audit, Alerts and Logging |
| | | | | Transactionally consistent change logging offers an accurate historical record of field level changes by operator over time
|
| | | | | Detailed data access logging
|
| | | | | Globally sourced problem summary
|
| | | | | RADIUS authentication failure
|
| | | | | RADIUS accounting
|
| | | | | Integrated syslog server with expression based message classification and syslog triggered alerting provides central logging for routers and NAS devices
|
| | | | | Automatic alerting on gauge metrics integrated into service alerts
|
| | | | | View calls and failed authentication attempts
|
| | | | | Scheduler task logging
|
| | | | | Email notification logging
|
| | | | | SMS notification logging
|
| Exp | Std | HS | Pro | Ent | Provisioning |
| | | | | AAA RadiusNT/X included (Click here for RADIUS features included with Emerald)
|
| | | | | Generic contact information (LDAP)
|
| | | | | QMail (LDAP)
|
| | | | | NMS/Sun Messaging Server (LDAP)
|
| | | | | Communigate Pro (LDAP)
|
| | | | | MDaemon (LDAP)
|
| | | | | NIS+ and PAM/NSS UNIX accounts (LDAP)
|
| | | | | Surge Mail (LDAP)
|
| | | | | Imail (EmerAuth)
|
| | | | | Serv-U FTP (EmerAuth)
|
| | | | | DNEWS (EmerAuth)
|
| | | | | Merak Mail and IceWarp (RDBMS)
|
| | | | | Mail Site (RDBMS)
|
| | | | | VOP Mail (RDBMS)
|
| | | | | Smarter Mail (HTTPS Post)
|
| | | | | Zimbra Mail (HTTPS Post)
|
| | | | | Everyone.Net Email Service (HTTPS Post)
|
| | | | | Google Apps Email (HTTPS Post)
|
| | | | | Helm Control Panel (HTTPS Post)
|
| | | | | cPanel Control Panel (HTTPS Post)
|
| | | | | DirectAdmin Control Panel (HTTPS Post)
|
| | | | | eNom Domain Registration (HTTPS Post)
|
| | | | | Diino backup service (HTTPS Post)
|
| | | | | eFolder backup service (HTTPS Post)
|
| | | | | Mail systems
|
| | | | | FTP servers
|
| | | | | Web servers
|
| | | | | Generic change file export
|
| | | | | XML export
|
| | | | | HTTP(S) post
|
| Exp | Std | HS | Pro | Ent | Security Features |
| | | | | Certificate based two-factor authentication with fully integrated certificate management
|
| | | | | AES database field encryption for sensitive information such as passwords, credit cards and account numbers
|
| | | | | Operator limits on accepted payment types and amounts
|
| | | | | Password & Secure data visibility options for operators and administrators
|
| | | | | Windows SSPI and Linux PAM authentication pass-thru for externally authenticated operator accounts
|
| | | | | Emerald 'Active Sessions' showing which operators and customers are currently using Emerald
|
| | | | | Time of day, day of week and holiday access restrictions for operators
|
| | | | | Short term operator account lockouts for failed authentication attempts
|
| | | | | Group level IP access restrictions
|
| | | | | Reverse proxy server support with support for client address forwarding (X-Real-IP and X-Forwarded-For headers)
|
| | | | | PCI compliance configuration checker and CPNI account change notifications
|
| | | | | Access labels feature restrict availability of account options by operator group. For example 'VIP' service type requires supervisor privilege to assign to customers.
|
| | | | | Secure password based mutual authentication for API access (TLS-SRP)
|
| | | | | HTTPS with configurable TLS version, encryption strength, forward secrecy and HSTS
|
| | | | | Auto logout
|
| | | | | Limit operator access privileges on a per-billing group basis
|
| | | | | Configurable access restrictions
|
| | | | | End-User account center
|
(Note: RadiusNT/X standard edition does not support RadiusNT/X Proxy and Roaming or EAP Authentication)
