From: "Dale E. Reed Jr." <daler@iea-software.com> Subject: RE: [Emerald] What is proper way to change a service? Date: Wed, 31 Mar 2004 09:09:40 -0800 Message-ID: <HGEOIEGNKPHMIJCINCPBAECACBAA.daler@iea-software.com>
> Use to, we would close a service (issuing credits), change the
> service type,
> and re-open it.. However, now, when we re-open a service, it defaults the
> dates to the MBR creation date.. Which totally messes things up
> when we try
> to build. Now, we have to, close the service (issuing credits),
> then DELETE
> it (loosing any valuable info in incident reports etc..), then make a new
> service type..
You shouldn't need to delete the service. Every MBR has a BILL DAY. This
is the day the original MBR picked as the alignment day for all services
on the MBR. When you add a new service or reopen a service, it will
pro-rate (if needed) the service billed thru date to be aligned on the
same day as the MBR (and all services, unless someone changes a date
manually).
Without the pro-rate/alignment, you would get your services on different
cycles (one on the 1st and one on the 12th) which would cause some really
messed up invoices/statements. If there is only one service on the
MBR, this probably isn't that evident. Something to try in that case
would be to close the MBR, change the service info, the re-open the
MBR. This changes and bill day and would prevent the pro-rate
alignment.
Dale