RE: [Emerald] 4.5 question

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Hall, Eric M. (
Wed, 13 Aug 2003 13:09:43 -0400

Subject: RE: [Emerald] 4.5 question
Date: Wed, 13 Aug 2003 13:09:43 -0400
Message-ID: <>
From: "Hall, Eric M." <>

On that same topic. If a user canceled and a few months later they want to use our service what is the correct way to reactivate the account ?

        -----Original Message-----
        From: Dale E. Reed Jr. []
        Sent: Wed 8/13/2003 1:04 PM
        Subject: RE: [Emerald] 4.5 question

> I'm still on In 4.5 is it easy enough to
> track customer services that are quitting? IE, how do
> you set a customer to be inactive on a certain date. Not
> expired, but inactive altogether because they gave notice
> to quit effective 10/1 because they are moving or whatever.
> We don't want to have them billed again on 9/1 for the
> 10/1-11/1 time period so need it to be flagged that they
> are quitting.
        There is a cancel date in Emerald 4.5. You set it to when
        the customer should be billed up to, and Emerald will pro-rate
        and handle closing the account after that point. There is a
        scheduled task that will inactivate canceled accounts after
        their cancel date has passed.
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This archive was generated on Wed Aug 13 2003 - 09:45:53 Pacific Daylight Time