Message-Id: <email@example.com> Date: Wed, 13 Aug 2003 11:03:43 -0500 From: David Routh <firstname.lastname@example.org> Subject: Re: [Emerald] 4.5 question
We're on 2.5 as well...
The way we handle that is we've created a "Cancellation" group. Whenever
a customer calls and says they are moving, etc., we place them in that
group and set the "Expire" to the day they are due to cancel/move, etc.
I believe we also set the billing to "Other" and that stops the invoices
from being generated...
It works for us...
At 12:00 PM 8/13/2003 -0400, you wrote:
I'm still on 22.214.171.124. In 4.5 is it easy enough to track customer
services that are quitting? IE, how do you set a customer to be inactive
on a certain date. Not expired, but inactive altogether because they
gave notice to quit effective 10/1 because they are moving or whatever.
We don't want to have them billed again on 9/1 for the 10/1-11/1 time
period so need it to be flagged that they are quitting.