From: "Dale E. Reed Jr." <firstname.lastname@example.org> Subject: RE: [Emerald] Batch Credit Card Export with Authorize.net Date: Wed, 9 Jul 2003 10:22:45 -0700 Message-ID: <EFEHJGKHFGPNMBOJINBFEEPKCAAA.email@example.com>
> Like others, I have what appears to be serious problems with credit card
> billing. Note the info below from Emerald on a customer.
Most credit card problems arise from one of two problems:
1) Not processing credit cards in a timely fashion
2) Not handling failed credit card transactions.
> Notice there are only 2 successful automated credit card charges
> - 4/30 and
> 3/27. Then notice the error on processing on 2/27. The notice the
> Validation" on on 3/30 and 5/1. So, from 2/27 through 7/1 there
> were only 2
> successful automated cc billings by Emerald. Note that no charge was ever
> made for the 3/30 invoice, yet successful charges were made on 3/27 and
> 4/30. The cc number/account was exactly the same through the
> entire period.
> Most troubling is that Emerald provides absolutely no automated
> notifications of failures or expirations. Using Authorize.net.
This isn't correct. Emerald provides many ways to handle this. First,
there is a receipt option that can send a notice to the customer
when their credit card is resolved.
Secondly, and most important, under Batch, External, there is the
failed transactions list. This list is the Credit Card and ACH
transactions that needs your attention. Ignoring it or not
resolving entries in it can cause problems with future transactions.
For example, looking below, you have a ETrans on 4/30 for the account.
I'm guessing the account was behind, and therefore on 5/1 tried to
bill for the next cycle. However, Emerald 4.5.3 and higher require
a manual Validation on any CC transactions on an account within two
weeks of each other (this value can be changed in the Emerald Admin,
Global, Accounting section by the "CC/EFT Dupe payment protection
This is to prevent several scenarios, the most common being someone
putting a manual CC payment on an account that is configured for
automatic CC Processing. If you want the etrans to go through, you
must select the process button for the etrans in the failed transaction
report. The 3/30 is the same thing, as there was a CC processed for
the account on 3/27 as well.
I cant tell why Authorize.net is giving you "the credit card number
is invalid". You'd have to check the CC number on the account.
> 07/01/03 07:45:03 ETrans 89.95 Error The credit card number is
> invalid. 171
> 07/01/03 03:00:03 Statement 89.95 420
> 06/01/03 07:45:03 ETrans 89.95 Error The credit card number is
> invalid. 130
> 06/01/03 03:00:03 Statement 89.95 367
> 05/01/03 07:45:03 ETrans 89.95 CC Awaiting Validation 89
> 05/01/03 03:00:03 Statement 89.95 298
> 04/30/03 12:30:03 Invoice 89.95 Credit Card 270
> 04/30/03 07:45:05 Payment 89.95 Credit Card CC Auto 372
> 04/30/03 07:45:03 ETrans 89.95 Authorized 332980 87 <<<<<<<<<<<<<
> 04/30/03 03:00:03 Statement 89.95 295
> 03/30/03 06:45 ETrans 89.95 CC Awaiting Validation 55
> 03/30/03 02:00:01 Statement 89.95 239
> 03/30/03 01:00:01 Invoice 89.95 Credit Card 223
> 03/27/03 06:45:03 Payment 89.95 Credit Card CC Auto 319
> 03/27/03 06:45 ETrans 89.95 Authorized 344516 54 <<<<<<<<<<<<<<<