Re: [Emerald] Batch Credit Card Error with

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Doug Harpster (
Wed, 2 Jul 2003 00:18:56 -0500

Date: Wed,  2 Jul 2003 00:18:56 -0500
Message-Id: <>
From: "Doug Harpster" <>
Subject: Re: [Emerald] Batch Credit Card Error with

Good lord, I thought I was the only one. I was considering posting to the list as well to find out. I am also growing tired of customers screaming at us for billing their card 3 times for $200. Mine's been ongoing for about 3 months now. Think we can make this a a top priority guys?



---------- Original Message ---------------------------------- From: "Tony Devlin" <> Reply-To: Date: Tue, 1 Jul 2003 13:17:52 -0400

>Dear List,
> Is anyone having problems with Emerald v4.5 and credit card
>processing lately? This just recently started with me. My credit cards do
>not process and every time it attempts to batch out it replies with "Too few
>fields in this record" on every record and exits out of the batch script. I
>have not changed anything on my "records" or even my account.
>So this has me very very confused, I have some cards that are charged 3
>times this month yet in emerald it says "Waiting CC Export"?? But the card
>was charged 3 times... I have customers screaming at us because of this and
>whats worse is I can not even manually get the CC export to work properly
>cause it exits the process when it encounters this error "Too few fields in
>this record". If anyone has had any problems with this or might be able to
>offer some solution, it would be appreciated.
>Tony D.
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This archive was generated on Tue Jul 01 2003 - 21:55:19 Pacific Daylight Time