RE: [Emerald] Dale help. Some Emerald 4.5 questions.

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Scottie Arnett (
Thu, 7 Nov 2002 14:38:17 -0600

From: "Scottie Arnett" <>
Subject: RE: [Emerald] Dale help. Some Emerald 4.5 questions.
Date: Thu, 7 Nov 2002 14:38:17 -0600
Message-ID: <>

-----Original Message----- From:
[]On Behalf Of Dale E. Reed Jr. Sent: Thursday, November 07, 2002 2:36 PM To: Subject: RE: [Emerald] Dale help. Some Emerald 4.5 questions.

> Will there ever be a client interface to Emerald 4.5 like there was for
> Emerald 2.5? The web stuff is good, but there are too many steps to do
> simple tasks that were easy to do with the client interface.

Only for printing. What tasks are you referring to? There are many shortcuts in Emerald 4 that most people don't know about. Also, we might be able to recommend a better/easier way to do things if you let us know what you are doing. :)

Like making payments. I click Invoices, click unpaid only, search. Then I find the user, click on invoice id, click payment. Click print. then click invoices again, repeat whole process. In 2.5, this whole process was easier. After I paid and printed there I didn't have to reload all the invoices again. Same thing with the services. Find User, click on user, click service. EDit service. All for just a password. There are just as many steps in 2.5 but it just "flowed smoother." I guess it just takes some getting used too. I think the client interface was also faster. May just be me.

> Schedular web config loads "page cannot be displayed." Do I need
> to do this to load schedular? Why is it doing this?

Is the scheduler running? Check the services manager and see. The Service name is "Emerald Task Scheduler". The configuration server is apart of the scheduler, not a seperate task/service.

It is running.

> Syslog web config loads "page cannot be displayed." Do I need to
> do this to load syslog? Why is it doing this?

See above for scheduler.


> Terminate cause is showing up in Administration web pages, but not in the
> client information web pages. Any ideas? We are using Ascend and
> I made the
> necessary changes in the radius config to get it working if you are logged
> in as Administrator, but no client.

The 4.5.2 patch fixes this.

When will patch be available?

> Will the connect info work in 4.5 if we are using Ascend? If so, how do I
> get it to work?

Use the Map attribute options in the Emerald Admin, RADIUS, Attributes section to Map the Ascend connect attributes to the RADIUS standard Connect-Info attribute and RadiusNT/X will handle the rest for you. You can only map one of the two Ascend attributes (ascend has one for upstream and one for downstream).

Goody, goody. Will try this.

> We are currently using Imail 5.8 and are considering upgrading to Imail 7.
> In the Imail docs it says that some fields have to be added to an external
> OBDC database before it is installed. Are these fields already
> added to the Emerald 4.5 database or do they need to be added?

Yes. 4.5 with the 4.5 EmerAuth is fully compatable with Imail 7. Please note that EmerAuth 4.5.1 is required for Imail 7.0, whereas EmerAuth 4.5.2 is required for IMail 7.1. You CAN NOT get those two swapped of your IMail services will not work.

Will make note of that.

> Is there a way to do manual credit card and ACH payments through Emerald
> 4.5? We always did it that way with Emerald 2.5 because we are small and
> have a small amount of those payments. If there is not a way, how
> should we
> change the records to keep it from waiting on the batch to be
> sent. If there
> is a way, how do we set it to not try to use automatic?

What you would want to do is configure a generic Credit Card format and go through the normal export procedures to write the file. Then just ignore the file and don't bother with an import. When you do the manual payment on the account DO NOT do a CC or ACH manual payment, as that will just put another entry in etrans and not make a payment on the account.

I have already done this on one of each and caught it. How can I correct it? After the first I always just use "other" as the payment type. I will conver t to using the automatic eventually, but I already have advanced payments entered into the ACH software and I will have to figure out how to make that transition. I use ICVerify for credit card, so it should not be a problem to implement.

While we are on credit cards, will the customer online payment option automatically send a payment for processing? Or, how does it work?

> I never got any replies on the Receipt report. Does any one have one they
> would like to share that works like the one in Emerald 2.5, but
> for Emerald 4.5?

Do you mean a payment receipt report? The 4.5.2 patch fixes a CC/ACH payment receipt problem, but I don't think that is what you are talking about.

I am talking about the one like in 2.5. It may have not came included, it may have came from your website. It basically allowed you to make reprints of receipts that had been paid that day. Did not matter how the bill had been paid.

Thanks Dale.

Sincerely, Scottie Arnett President Info-Ed, Inc. 615-699-3049

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This archive was generated on Thu Nov 07 2002 - 12:52:19 Pacific Standard Time