From: "Dale E. Reed Jr." <firstname.lastname@example.org> Subject: RE: [Emerald] EM 4.5.1 - Temporary Cancelling Customer Date: Fri, 20 Sep 2002 10:41:24 -0700 Message-ID: <LAELKJHLOBGMNAFCOPIEKENBCBAA.email@example.com>
> Customer goes out of the country for 3 months, and just paid for 12
> months of service. They want to put the service on hold until they get
> When I select Cancel MBR, then put in the date, they have $175.45 in
> credits. They don't want the money, they just want to get back on line
> when they return...
> So, I am looking for the what takes place when you cancel with a
> "temporary" selection.....
Nothing different than a permanent (just syntax for reporting).
Typically you would:
Inactivate the account until the customer calls back and wants to
start working again.
At that point re-activate the account, it willl create a new 12 month
cycle with the credit applied and they will owe the different.