Support Contract OptionsIEA Software, Inc. offers a range of yearly support options to fit your business needs.
Email SupportNow offered for those customers who do not need to speak with a live technician. This option comes with update releases and access to our online forums but does not include major upgrades or downtime support.
Basic Support ContractThis option includes 2-business hour phone response and minor updates as well as access to online forums, but does not include major upgrades or after hours downtime support.
The Extended Support ContractOur premiere contract includes email, 2-business hour phone response, after hours downtime support and maintenance.
It is our goal to return all support requests within 2 business hours. Extended support customers also receive access to our 24x7 paging service. Services outside of normal business hours are limited to system downtime emergencies only.
Emerald and RadiusNT/X support option comparison
|Access to software maintenance updates
|Access to online self-help resources such as documentation and knowledgebase
|Email / messaging based support
|Business Hours Telephone Support /w 2HR response
|Major product upgrades included. Extended support must be active at the time of initial product launch to qualify
|24x7 pager exclusivly for emergency downtime emergencies
|Yearly cost up to 5k active MBRs
In addition to paid yearly support we offer complimentary Email and Telephone assistance during initial product evaluation and first 60 days after purchase.
To get started with a yearly support option or to obtain technical assistance please contact us for assistance.