Support Contract Options
IEA Software, Inc. offers many support contract options. We are positive one of these options will fit your business needs.
Email Support
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Now offered for those customers who do not need to speak with a live technician. This option comes with update releases and access to our online forums but does not include upgrades/maintenance or downtime support.
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Basic Support Contract
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This option includes 4-business hour phone response and minor updates as well as access to online forums, but does not include upgrades/maintenance or after hours downtime support.
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The Extended Support Contract
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Our premiere contract, which includes 4-business hour phone response, after hours downtime support, access to online forums and maintenance.
It is our goal to return all support requests within 4 business hours. Customers also receive access to our 24 X 7 paging service. Services outside of normal business hours (9am -5pm PST) are limited to system downtime emergencies only.
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We offer free email assisted support for the first 60 days after purchase as well as many online self-help resources to help you in the learning process. Please contact
support@iea-software.com for assistance.
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