Thank you for your interest in our world-class
support services. For pre-sales
questions, please feel free to contact our sales or support staff.
Our goal is your success. Our pricing, product information,
documentation and demonstration servers are publicly accessible through
our web site for your review without commitment or registration of any kind. Full
product software and evaluation licenses are available from our
download center by filling out the customer form and
requesting a 45-day evaluation license. During your evaluation period
you are entitled to full access to our product support staff to assist in ensuring
the software fits your requirements and operates as expected in your
environment. In most cases extensions can be granted for those needing
more time to fully evaluate the software. There are no up front fees
or commitment to try the software. We look forward in assisting you in
making an objective evaluation of our software to meet the needs of your
Our products quickly and easily pay for themselves by providing
comprehensive easy-to-use solutions for ISPs and other network service
organizations having billing and customer care needs (Emerald), while
providing RADIUS authentication, authorization and accounting
(RadiusNT/RadiusX). Organizations around the world rely on our products
to automate their business, thus increasing their bottom line.
Actual prices may vary by region based on reseller. Contact your
local reseller for additional information.
||Emerald Management Suite v5 for Windows, Linux, Sparc Solaris and FreeBSD|
|Edition||MBRs included||RADIUS Included||Price (USD)
|Emerald v5.0 Basic||500||None||$1495
|Emerald v5.0 Express||Unlimited||RadiusNT/X Standard||$1795
|Emerald v5.0 Standard||500||RadiusNT/X Standard||$1995
|Emerald v5.0 HotSpot||500||RadiusNT/X Standard + EAP||$2495
|Emerald v5.0 Professional||500||RadiusNT/X Professional||$2995
|Emerald v5.0 Enterprise||500||RadiusNT/X Enterprise||$4995
Please see the Emerald 5 product information for a detailed description of features included with each edition of Emerald.
For upgrade pricing from previous versions of Emerald, please contact us.
||Emerald Management Suite v5 Additional MBR licenses (All editions)|
|MBR Count||Price Per MBR (USD)||Price (USD)
|10000 or more||Call for pricing
MBRs can be purchased in increments of 100 with 200 MBRs being the lowest single MBR purchase available.
MBRs (Master Billing Records) represent active customers (Master Accounts) within
Emerald who receive a bill for service. Each MBR can have multiple
recurring services such as network access accounts, email accounts, web hosting accounts..etc
billed to the same account holder (MBR). Only active MBRs count against
the licensed MBR limit. In addition when MBRs are used for
non-recurring prepaid services only those MBRs who currently have
accessible services with time remaining/non expired count against
the licensed MBR limit.
For example a typical business customer may have several services for each individual within the company however
since all of these services are billed together on the same bill to the same location they only consume a single MBR license. MBR licenses are
automatically freed and available for new accounts should the businesses MBR be closed.
||RadiusNT and RadiusX v5.1 for Windows, Linux, Sparc Solaris and FreeBSD|
|Edition||Servers||Cost Per Server (USD)
RadiusNT/X is licensed on a strictly per server basis. There are no other license restrictions on the number of CPUs, accounts, access devices (RADIUS Clients) or concurrent sessions. For
every copy of RadiusNT/X purchased you may purchase an additional copy of the same edition at half price as long as its used in a backup role.
Note that a RadiusNT/X only license entitles you to use the Emerald interface to manage accounts, perform incident tracking, configure RADIUS functionality
and perform auditing and reporting of RADIUS authentication and accounting data. Use of Emerald is completely optional and not required in cases
where RadiusNT/X is to be integrated with an existing account management system.
When a RadiusNT/X only license is used with Emerald - all extraneous billing
related functions of Emerald are unavailable. You have the option of upgrading your
license at any time to enable and utilize Emeralds billing features.
||Air Marshal v2 for Linux|
|Concurrent Sessions||Cost per Server (USD)
Air Marshal is licensed on a per server basis.
Concurrent sessions represent the total number of user sessions that can be logged into AirMarshal at any given time.
If you wish to purchase 5 or more Air Marshal licenses please contact us for information on our bulk-licensing discount.
||Support offerings for Emerald and RadiusNT up to 5,000 MBRs|
|Offering||Email Support||Telephone Support||Major Upgrades||Cost (USD)
|Yearly Email Support||Yes||No||No||$695/year
|Yearly Basic Support||Yes||9-5 PST||No||$1695/year
|Yearly Extended Support||Yes||9-5 PST and Emergency 24x7||Included||$2695/year
|Quickstart Program||4 hour training session over two days covering Installation/configuration and daily use of the system by accounting and CSR staff.||$495 (one-time)
New Customers purchasing Emerald are entitled to 60 days of complimentary product support from date of purchase.
Support offerings are based on a single site/technical contact and not affected by the number or type of IEA Software products installed throughout
your organization managed by a central contact. For example if you manage 10 RadiusNT servers and 20 Air Marshal servers the cost is the same
as if you manage a single RadiusNT server. If your organization is distributed and each location has its own administrative staff
separately responsible for managing IEA Software products each location would need to purchase a support contract.
If you are an Emerald customer with more than 5,000 active MBRs please contact us for
support contract pricing.
There is no limit on the number of support incidents that can be opened in a given year.
||CD-ROM / Media|
|CD-ROM media||$50 + shipping
All software and document is distributed electronically and available
from our download center. The media fees above apply only if you wish to
be sent physical media of the software rather than downloading it. This
option is only available if you have purchased a product license.
All sales are final. No refunds may be given once a permanent license key has been issued.