IEA Software, Inc.

Billing, Customer Care and Provisioning solutions for service providers - Emerald Management Suite v5

Comprehensive Billing, Authentication and Customer Care Solution

For Microsoft Windows and Linux (x64) platforms

Version 6 Standard, HotSpot, Professional and Enterprise Editions Now Available!

Emerald

For two decades IEA Software's Emerald Suite has been a leader in service provider billing, customer management, RADIUS/AAA and provisioning. The Emerald Suite of products has been proven to be reliable, available, manageable and scalable. With thousands of installations around the globe, Emerald and RadiusNT/X manage millions of users worldwide.

Emerald is an integrated suite of tools providing billing, reseller billing, customer care, provisioning, inventory, tower mgmt, customer self management, prepaid cards, authentication, and much more to organizations around the world. The Emerald Management Suite is an easy to use package designed to meet the needs of those providing network or Internet services, or anyone requiring a robust customer management system. The suite is designed to be powerful, yet efficient, even where management of a large number of users may be required.

You can easily grow your business at your own pace, buying additional MBRs when the need arises. For order information, please check out our Pricing web page. We also offer you a variety of Support resources to help ensure your success with our products.

Emerald offers many useful features to help automate customer accounting and administration. These features include the complete management and configuration of user accounts, auto-scheduled and manual billing options, customer care and incident tracking, historical and on-line usage monitoring, system event logging, and a wide variety of customizable reporting options. Emerald provides the flexibility to be individually customized and tailored to meet your distinct organizational needs.

In the highly competitive telecommunications market, the key to success is organization and low overhead. Emerald reduces system redundancy and increases efficiency by consolidating user administration, technical support and billing into one application suite. The centralized system keeps the information in sync and up to date across all areas of your business. Additionally, Emerald's web-based interface has been designed to meet today's complex system needs, supporting both multi-platform environments and secure remote user access. Using this approach, Emerald promotes a positive company image by providing accurate and timely information in a uniform, professional format for your staff and customers alike.

Emerald provides extensive integration with many third-party products enabling your organization to centrally maintain many differing systems from within a single interface. A significant feature of the Emerald Management Suite is direct full-feature integration with RadiusNT/X. This core system component allows any equipment that is RADIUS compatible to access the Emerald user database to validate user accounts, as well as manage and monitor user access of your system.

New UI customization features and expanded licensing options make Emerald ideal for any environment with a need to bill clients on a one-time or recurring basis and manage customer requests utilizing Emeralds integrated CRM features. Emerald has been used successfully in many areas outside of the network services arena.

Emerald version 6 includes more than 140 new or enhanced features since previous major release of Emerald 5. Click here for details.

Edition column headings below shown with each group of features are based on the following:

EditionMBR LicenseRADIUS Included
Emerald Express Edition (Exp)UnlimitedIncludes single server RadiusNT/X v6 standard license
Emerald Standard Edition (Std)500 IncludedIncludes single server RadiusNT/X v6 standard license
Emerald Hot-Spot Edition (HS)500 IncludedIncludes single server RadiusNT/X v6 standard license /w EAP
Emerald Professional (Pro)500 IncludedIncludes single server RadiusNT/X v6 professional license
Emerald Enterprise (Ent)500 IncludedIncludes two server RadiusNT/X v6 enterprise licenses

ExpStdHSProEntAccount Management & Support Features
"Hot Key" support for quick menu system navigation
Automatic determination and entry of city/state based on postal code
Automatic payment and account lookup using credit card swipe reader
Automatic invoice and statement lookup using printed barcode scanner
Automatic bank lookup by routing number
Configurable custom data fields integrated into Service and MBR detail displays
Call center automated account lookup provides identification of incoming calls by location, phone company and matching Emerald accounts if available. The included CallerID Search 'pop up' application supports modem call notification, modem Dialing, YAC and Asterisk call notification. Click here for more information
Operators can perform RADIUS authentication tests against services to verify accessibility
Dynamic client field validation and security based field change lockout
Session Disconnect and CoA support (RFC3576) for RADIUS sessions appearing in the Emerald online sessions report
Email notification system alerts operators and customers to important events such as pending account or credit card expiration, low time or data remaining, incidents needing attention or having been resolved, payment transaction status, new customer welcome messages and much more as configured
Send SMS text message notifications in addition to Email notification
Session management server continuously monitors active sessions for changes in account status mitigating risk for prepaid services by enforcing status and authorization changes for active sessions. The management server may be used to enforce concurrency control, time and limits even where multiple sessions for the same account are open concurrently, service upgrade and downgrade, enforcement of bandwidth usage restrictions, enforcement of account status changes such as disconnecting sessions of accounts having been closed or inactivated and enforcement of authorization attribute changes such as a change of bandwidth allocation. Session manager also provides an active session probe to cross check session state with RADIUS accounting to improve accuracy of online session list and concurrency enforcement
Geocoding of Emerald address information to determine lat/long coordinates
Automatically map and synchronize geographic layer information to address data fields based on address location
Document management facility enables file upload and storage at MBR, Service, invoice and payment levels
ExpStdHSProEntMisc / Platform Features
CSS centric theme system allow branding, custom appearance, content and logos according to criteria such as operator, IP address, browser and device, group, site and time/day
Automatic Language selection based on browser language setting. 10 automated language conversions are currently available including English, Spanish, French, German, Portuguese, Japanese, Simplified Chinese, Korean and Arabic. New languages can be added and existing translations updated using the included language editor.
Infobar provides operator specific status alerts and operator group messaging
Field visibility settings globally, by group and per operator enable client interface to be tailored to the needs of each operator
Unlimited session Air Marshal license
ExpStdHSProEntBilling Features
Market Engine offers a powerful language for expressing marketing strategies driven by simple facts "market tags"
Promotional codes offer region time and quantity limited short term or long term service discounting as well temporary or permanent modification of service parameters such as bandwidth allocation
Contract early termination fees with allowed service downgrade floor
Automated multi-product discounting including classic double and triple play scenarios
Itemized discounts presented on invoice and statement provides customers with savings feedback
Promotional and seasonal pricing
MBR service nesting allows hierarchy of services to be grouped together
Automated recurring billing on period of months or period of days basis
Sales person commission tracking and reporting
Flexible tax structure supporting the following features: piggyback, regional, price inclusive, percentage or static pricing, taxable ceilings or floors
Importable tax rate tables
Renewal or Balance forward billing
Account aging
Discounts based on static amount or percentage
Send Method charges
Previewing of billing events
Statement & Invoice generation
"Real-time" balance displayed based on currently available network usage
Payment tracking provides historical accuracy for some tax and payment reports by tracking the association of credits and payments to invoice line items over time
Support for non-recurring prepaid services and billing
Emailing of Statements and Invoices
Usage billing (See Rating)
Scheduled, automated billing process including statement creation and sending via email
Failed transaction reporting and management
Duplicate payment detection
Point Of Sale functionality with estimate to invoice conversions
Loyalty discounts to reward long term customers
Time limited discounting from a single day to years
NSF Charge adjustments when dishonoring payments
Scheduled service upgrade/downgrade
Credits and Adjustments
Monthly, Anniversary and Calendar aligned billing cycles
Escalating late payment fees
Per service type pro-rate settings when opening and closing service
ExpStdHSProEntInventory Management
Manage products, stocking locations and reorder of physical inventory such as modems, routers, computers and antennas as well as virtual inventory such as IPv4/IPv6 addresses, subnets and DIDs
Sale of items from inventory via POS invoice
Assignment of inventory to service and configuration of inventory product requirements by service type
Category, Product and Item level custom attributes
ExpStdHSProEntAppointment Scheduling
Scheduling of service calls and onsite appointments with integrated resource wide calendar reflecting company view of availability
Per operator schedule for managing operator assigned appointments
Global and operator daily or time slot specific availability including business days, holidays, seasonal and scheduled time off
Distance optimized role assignment strategies
ExpStdHSProEntCRM/Incident tracking features
Support tickets (Incidents)
Actions' add resolutions to incidents
Configurable incident states, (Open, blocked, WIP, Closed..etc)
Open incident reporting and searching (Full text)
Customer history report
Operator access to RADIUS call and authentication failure data
Custom data fields by incident type
Incident fields can be hidden or displayed as appropriate per incident type
Incident priority settings
Incident Due Date / Resolve By fields with email overdue warnings, overdue escalation and reporting
Role based incident assignments provide for grouping of operators with similar job functions, automatic distribution of new incidents using a load balancing method and a tiering system for overflow assignment
Incident and action time tracking feature for informational purposes or documentation of billable hours
Support for escalations and escalation notification
Incident status change email/SMS notifications
ExpStdHSProEntCustomer self-management and signup
Integrated new customer signup server
Leverages themes to provide unique look and feel for each venue
Unique recurring and nonrecurring access plans per signup server
Support for prepaid card pay method at signup
Customize required and visible input fields providing a simplified sign-up process
Change bill delivery method
Enable or disable CC auto pay and set card on file
Session usage graphing including interim accounting detail
Check account status, billing history, change passwords and make payments online
Add new services, upgrade, downgrade or cancel existing services
View and print detailed invoices, statements and payment receipts
Online purchase of time and data
Add or update billing address on file while optionally preserving original address
Manage E-mail and SMS notifications options by notify purpose
View upcoming appointments, open support incidents and add notes to existing tickets
ExpStdHSProEntNetwork traffic accounting (EmerNet)
Real-time rating for static usage fees and conditional fees based on network, protocol, port and traffic
Promiscuous mode passive ethernet data collection
Cisco Netflow versions 1, 5, 7, 9 and IPFIX (RFC 5101)
Integrated flow cache for improved performance
Support for multiple CPUs / concurrent execution threads
Collector addressing prevents double billing when multiple collectors or netflow exports are enabled throughout the network
ExpStdHSProEntTower Site Management
Customer tower selector reporting towers with compatible distance, direction and service
Line of sight profile graphing terrain and fresnel zones of fixed wireless link between customer and tower
ExpStdHSProEntReal-Time Usage Rating
Rating based on time of day, day of week, day/week of month and holidays
Per session rounding including per interval up, down, nearest, 6 second, 18/6, 30/6, 60/6 and 60 second rounding
Rating data sources enable rating of data from external sources
Bill concurrently for time and data usage
RADIUS interim session rating enables variable balance and data consumption cost based on time of day and calendar
Pre-rated billing record pass-thru
Continuous and step pricing
Bill multiple parties such as end-user and resellers for the same usage
Determination of time remaining based on available balance or credit and other criteria as available such as source and destination address
Criteria based pricing such as source and destination address or prefix, IP network, device port or other available data
Per call detail on invoices and statements
Voice CDR rating based on destination number or prefix, per call fees, bong charges, simplified import of rate tables, rate table grouping, discounting and configurable condition matching (port, call type..etc)
Authorization parameters for RADIUS authentication allow enforcement of access restrictions based on bandwidth consumed and other criteria as defined
Dynamic cost changes after configured time or data consumed
Real-time rating for RADIUS accounting
Rate cost ceilings and floors
ExpStdHSProEntReseller Billing
Resellers can set custom pricing on a per service type basis
Operators can set reseller pricing on a per service type basis
Support for detailed (per account) or summarized (by service type) invoicing of resellers
Support for fractional or whole month billing
Separate tracking and reporting of monies for each reseller/organization
Place limits on each resellers Active MBR count
Proxy realm billing to charge external accounts for network access
Real-time usage rating simultaneously at the end-user and reseller levels
ExpStdHSProEntPrepaid Card Accounts
"Direct Use" accounts allow the user to directly access services using the login and password provided on the pre-paid card without an initial signup process
Integration with signup server allows collection of customer information, selection of plan, access login funded by pre-paid card
Rechargeable - Existing accounts may be recharged by additional pre-paid cards
Integrated account generator supports creation of secure custom sequence algorithms for login and password generation
Stored profiles provide simplified configuration when creating additional pre-paid card batches
Prepaid data easily exportable in CSV and XML forms
Batch and account level pre-paid card management and statistics
Card use isolated to accounts associated to the same organization as the pre-paid card
Leverages customer account center to provide customer driven provisioning of accounts or additional access funded by prepaid cards
Limited shelf life: Prepaid batches can be configured such that cards having not been used over a period of time automatically expire
Enforce Access Limits: Expiration, session time and data limits, concurrent access limits and currency based rating required for advanced services such as prepaid telephone cards are possible with Emeralds integrated pre-paid card management system
ExpStdHSProEntCredit Card and ACH/EFT processing
Multiple payment processors supported by Organization, billing group and card type
Auth+Capture, Credit and Void transactions
Configuration interface in many cases allows "configuring" support for additional processors
PaymentTech (real-time)
Authorize.net (real-time)
Payflow Pro (real-time)
IntelliPay (real-time)
Card services
Royal Bank of Canada STD 152
First Data PTC
Concord (real-time)
Transaction Central (real-time)
USA ePay (real-time)
NELiX TransaX (real-time)
Protx (real-time)
Sage Payment Solutions (real-time)
ANZ eGate (real-time)
First Data PayPoint (real-time)
IP Pay (real-time)
SecureNet (real-time)
beanstream (real-time)
Instabill (real-time)
Moneris eSelect (real-time)
Payeezy - First Data (real-time)
Converge - Elavon (real-time)
MAPP-PC
Cyber Cash - IC Verify
PC-Transact IT
Visanet POS-Partner
Telecheck
CCard
PC-Charge
ExpStdHSProEntReporting
Quick report data file export options (TSV, CSV, XML, Excel, HTML)
Commission reporting
Error summary
Overdue incidents
Expired accounts
Call summaries
Check deposits
Daily payments
Expiring credit cards
General ledger
Revenue forecasting
Deferred revenue
Taxes invoiced and paid
New user summaries
Failed transactions
Current aging
Revenue summary
Gauge reporting supports graphing and threshold triggers of metrics such as signal characteristics on per service basis
FCC form 477 reporting and data export
ExpStdHSProEntAudit, Alerts and Logging
Transactionally consistent change logging offers an accurate historical record of field level changes by operator over time
Detailed data access logging
Globally sourced problem summary
RADIUS authentication failure
RADIUS accounting
Integrated syslog server with expression based message classification and syslog triggered alerting provides central logging for routers and NAS devices
Automatic alerting on gauge metrics integrated into service alerts
View calls and failed authentication attempts
Scheduler task logging
Email notification logging
SMS notification logging
ExpStdHSProEntProvisioning
AAA RadiusNT/X included (Click here for RADIUS features included with Emerald)
Generic contact information (LDAP)
QMail (LDAP)
NMS/Sun Messaging Server (LDAP)
Communigate Pro (LDAP)
MDaemon (LDAP)
NIS+ and PAM/NSS UNIX accounts (LDAP)
Surge Mail (LDAP)
Imail (EmerAuth)
Serv-U FTP (EmerAuth)
DNEWS (EmerAuth)
Merak Mail and IceWarp (RDBMS)
Mail Site (RDBMS)
VOP Mail (RDBMS)
Smarter Mail (HTTPS Post)
Zimbra Mail (HTTPS Post)
Everyone.Net Email Service (HTTPS Post)
Google Apps Email (HTTPS Post)
Helm Control Panel (HTTPS Post)
cPanel Control Panel (HTTPS Post)
DirectAdmin Control Panel (HTTPS Post)
eNom Domain Registration (HTTPS Post)
Diino backup service (HTTPS Post)
eFolder backup service (HTTPS Post)
Mail systems
FTP servers
Web servers
Generic change file export
XML export
HTTP(S) post
ExpStdHSProEntSecurity Features
Certificate based two-factor authentication with fully integrated certificate management
AES database field encryption for sensitive information such as passwords, credit cards and account numbers
Operator limits on accepted payment types and amounts
Password & Secure data visibility options for operators and administrators
Emerald 'Active Sessions' showing which operators and customers are currently using Emerald
Time of day, day of week and holiday access restrictions for operators
Short term operator account lockouts for failed authentication attempts
Group level IP access restrictions
Reverse proxy server support with support for client address forwarding (X-Real-IP and X-Forwarded-For headers)
PCI compliance configuration checker and CPNI account change notifications
Access labels feature restrict availability of account options by operator group. For example 'VIP' service type requires supervisor privilege to assign to customers.
Secure password based mutual authentication for API access (TLS-SRP)
HTTPS with configurable TLS version, encryption strength, forward secrecy and HSTS
Auto logout
Limit operator access privileges on a per-billing group basis
Configurable access restrictions
End-User account center

RadiusNT/X version 6 features

(Note: RadiusNT/X standard edition does not support RadiusNT/X Proxy and Roaming or EAP Authentication)

RadiusNT/X version 6 Enterprise only features

System Requirements

Emerald runs with the relational databases listed below. You need to have a working knowledge of your database. Please use the following guidelines:

Downloading Instructions

Please visit the evaluation center to obtain an Emerald evaluation license key. You must have a valid license key to use Emerald. For your convenience Emerald is available for download here:
Emerald RadiusNT Emerald for Linux