Message-ID: <02dc01c3ca30$fc1e48f0$05ae90c6@webadmin> From: "Billy Huddleston" <billy@nxs.net> Subject: Re: [Emerald] Problem with statments being created in Emerald v4.5.6 Date: Wed, 24 Dec 2003 10:17:01 -0500
I REALLY need a solution for this!! This is costing us MONEY every time we
run statements.. Were going to end up having clients expiring because of
this.. PLEASE help..
Thanks, Billy
----- Original Message -----
From: "Billy Huddleston" <billy@nxs.net>
To: <emerald@iea-software.com>
Cc: "IEA Support Team" <support@iea-software.com>
Sent: Monday, December 22, 2003 12:45 PM
Subject: [Emerald] Problem with statments being created in Emerald v4.5.6
> I just upgraded from v4.5.4 to v4.5.6 and now I'm having problems with
some
> MBR's not getting thier statements created... We're noticing this mostly
on
> Credit Card Customers, The system will come up and say we have 17 credit
> card transactions, but when we run the statement report it'll only have
14,
> Missing 3 of those CC's... We tracked them down, only to find that they
> never had a statement created.. I changed the New option of allowing
> statements to be created within 15 days to 0, That got a few missing
> invoices, but didn't fix this problem. What's changed on the way the
system
> figures out when to do a invoice... My accounting department is screaming
> mad at me.. I need to get this fixed..
>
> Thanks, Billy
>
>
> +--------------------------------------------------+
> | Billy Huddleston Senior Systems Administrator |
> | Net-Express http://www.nxs.net |
> | 114 Sherway Rd. Voice: 865-691-2011 |
> | Knoxville, TN 37922 Fax: 865-691-9894 |
> | billy@nxs.net |
> +--------------------------------------------------+
>
>