RE: [NTISP] outsource tech support

Jeff Cummings ( JCUMMINGS@foxinternet.net )
Thu, 3 Jun 1999 17:05:04 -0700

We are currently using Taima (www.taima.net) out of Ontario Canada.

They have been absolutely blow away by their work. They are much more
than we every could have expected. I would recommend very strongly.

They provide weekly reporting and reviews of calls, issues, statistics of
what
they are doing, and even work with us to help us reduce customer calls and
customer retention.

Thanks
Jeff

____________________________________________
Jeff Cummings (jcummings@foxinternet.net)
Network Operations Lead
Fox Communications - 425-562-2900

-----Original Message-----
From: ntisp-request@iea-software.com
[mailto:ntisp-request@iea-software.com]On Behalf Of Mark DeWar
Sent: Monday, April 12, 1999 12:45 PM
To: ntisp@iea-software.com
Subject: [NTISP] outsource tech support

I am interested in the idea of outsourcing our techsupport. most the after
hours
support.
Is anybody outsourcing any portion of their support ?
if so who are you using ? recommend them ? good and the bad ?
are you happy with it ?
feedback on it ?

If you feel better privately emailing please do so to mdewar@fiber-net.com

Thanks
md