I'd say about 99% of the time, when we come across problems with people
retreiving mail from our P.O. v3.5.3 release 223 system it's a customer
using MS Outlook Express (perhaps excluding the one that comes with IE 5.0).
Also, of these problems, nearly every single one of them is getting stuck on
a message that contains garbage at the end of some/most of the lines of data
in the raw message. Back when we used to manually delete the message file
from the user's mailbox (just using Windows Explorer), we would open up the
messages in notepad to tell the customer who the message was from, etc. We
noticed that in nearly every case, the message body contaned "=20" or
something similar at the end of almost all of the lines of text in the
message. We also noticed that these were typically associated with messages
that were sent from email programs using some kind of "3DGENERATOR" HTML
text-type of some kind (I can't remember what the exact content-type was).
In many cases, these messages were sent to the recipient via a listserve
somewhere and also were frequently sent from AOL users.
Now that we have a web-based mail system on top of PO, we almost never have
to delete these screwy messages anymore. We just tell the users to go to
the webmail and read, then delete the message from there, then let Outlook
Express do its thing again (this has worked 100% of the time so far). So,
yes, a message that Outlook Express (or in some rare cases, some other email
program) was having a problem retreiving from our PO system, was able to be
retreived without any problems using the webmail system. Same message
(never retreived by OE, therefor, never removed from the server), same
server. One program retreives it, one doesn't -- so, is it really a server
issue like so many are claiming it to be, or is it a client issue, or is it
something with both??
Incidentally, our webmail system runs off of the same server as PO. It's
DMailWeb: http://www.netwinsite.com
Josh
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