When a payment is posted to an account, it should be recorded even if a
payment for that invoice is already posted. We have had situations where
one billing person is rebatching a credit card customer. At the same
time, another billing person charges that credit card customer by hand and
marks the invoice as paid. ...So the customer is billed twice but Emerald
doesn't show that this has happened because the the invoice is already paid.
The other situation where posting all payments is needed is when Emerald
goes out of control and keeps billing customers repeatedly. Since the
invoice is already paid Emerald doesn't record the duplicate payments.
Dale, is there a reason for not posting all payments? It would seem that
without Emerald tracking all payments made, its impossible to trust
Emerald's payment history.(We keep backup copies of every "emer_out.txt"
because of this problem.)
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