However, I have seen cases of serviceless MBRs created by our tech staff
where they do nothing more than enter new users or change users'
still a mystery... just thought i'd let you know you weren't alone.
The steps above though, do translate into giving you the error you
> -----Original Message-----
> From: Bernard Andrys [SMTP:firstname.lastname@example.org]
> Sent: Tuesday, September 21, 1999 8:20 PM
> To: email@example.com
> Subject: [Emerald] very weird problem
> My billing staff is reporting a random weird problem with Emerald 2.5.278.
> They double click on a customer, click the billing tab, make changes, and
> then click "save".
> At this point, instead of going back to the previous screen, Emerald
> displays the "services" tab of a duplicate MBR where the services are
> A new MBR has been created (and saved) with the MBR information from the
> customer they just changed and the subaccount set to blank. They then have
> to delete this MBR. Additionally, they can't re-open the original MBR.
> Emerald insists that the original MBR is already open despite the fact
> there is no window displayed, minimized, or listed under Window List.
> have to restart the Emerald client to be able to reopen the original MBR.
> Two different billing employees have seen this on two different PC's. It
> happens around 3 times per day.
> Has anyone else seen this or anything like this?
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