RE: [Emerald] very weird problem

Brad Teague ( )
Tue, 21 Sep 1999 20:29:12 -0500

yes. we've seen something similar to this. i reported the exact key sequence
that caused this once to the support staff. i noticed that it only does it
if changes are made to the account, then someone tried to "invoice next
term" and then it would prompt to save the account, and if you said yes, and
then went ahead and invoiced the next term, a "phantom" record would be
created. I found that if you click "yes" to saving, but then click "no" to
invoicing and then actually go and Save the record and re-open it, it
wouldn't cause that problem.

However, I have seen cases of serviceless MBRs created by our tech staff
where they do nothing more than enter new users or change users'

still a mystery... just thought i'd let you know you weren't alone.

The steps above though, do translate into giving you the error you


> -----Original Message-----
> From: Bernard Andrys []
> Sent: Tuesday, September 21, 1999 8:20 PM
> To:
> Subject: [Emerald] very weird problem
> My billing staff is reporting a random weird problem with Emerald 2.5.278.
> They double click on a customer, click the billing tab, make changes, and
> then click "save".
> At this point, instead of going back to the previous screen, Emerald
> displays the "services" tab of a duplicate MBR where the services are
> blank.
> A new MBR has been created (and saved) with the MBR information from the
> customer they just changed and the subaccount set to blank. They then have
> to delete this MBR. Additionally, they can't re-open the original MBR.
> Emerald insists that the original MBR is already open despite the fact
> that
> there is no window displayed, minimized, or listed under Window List.
> They
> have to restart the Emerald client to be able to reopen the original MBR.
> Two different billing employees have seen this on two different PC's. It
> happens around 3 times per day.
> Has anyone else seen this or anything like this?
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